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Tilmeldt november 8, 2023
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Shann Maicah A.

@arguellesshann

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MS Office VA | Cust. Serv. | Soc. Media Mgr

Experienced Virtual Assistant & Social Media Manager | Graphic Designer | Customer Service Expert | Outbound Call Specialist | Data Analyst | Instagram Influencer | Tourism Graduate Highly skilled virtual assistant and social media manager with a proven track record of delivering exceptional results. Over six years of extensive experience in customer service, adept at addressing diverse client needs and ensuring satisfaction. Proficient in outbound calls, with a year of experience in effectively engaging and converting leads. Seasoned Instagram influencer with four years of experience in creating engaging content and building a loyal following. Graduate majoring in tourism, equipped with a deep understanding of the industry’s dynamics and customer-centric approach. Passionate about leveraging my diverse skill set to drive success in a dynamic and evolving environment.

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Erfaring

Data Eng, Mgmt & Governance Analyst

Accenture
mar. 2023 - Nuværende
• Works with clients to provide primary and secondary research within an industry or functional area. • Assesses industry trends, create reports, prepare forecasts, and develop industry/functional models. • Uses advanced statistical techniques to find relationships between variables. • Solves organizational problems for the client by analyzing requirements, providing valuable market research linked insights and developing tools and processes to aid decision making.

Excel | VA | Customer Service | Social Media

Various Company
maj 2021 - Nuværende
Email Management Administrative Support Customer Support Social Media Management Personal Tasks Technical Support Canva Capcut

Customer Service Representative

Cardinal Health International Philippines
mar. 2022 - mar. 2023 (1 år)
Responsible for providing outsourced services to customers relating to pharmaceutical orders, returns, credits, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Uddannelse

BS Hospitality Management Major in Tourism

Philippines 2012 - 2016
(4 år)

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