We provide IT Services, Business Consulting, Hosting Products and Business Process Outsourcing. Led and managed by a team that is a dynamic force that hopes to understand the impact of IT and shared services in a customer’s business and look for ways in which we can improve human services and Information Technology to deliver superior value to the enterprise. Products and Services which we offer: Process Outsourcing Services: Human Voice Services Customer support and services is one of the backbone of any service industry, We provide our human voice services in the area of : Customer service Technical support Debt servicing Email support Customer acquisition We have set up a state-of-the-art Voice and Data facility at Gurgaon of 100 seats. We are expanding this facility in Jaipur and Gurgaon to increase capacity to 500 seats in this fiscal year. The facilities are connected using high-speed links and media with built-in redundancy to ensure fail safe operations. We are open to work on varying pricing models which would increase customer value and which pays us for results. Human Process Services Human Process Services are the Nervous System of any large enterprise, and are used in all aspects of businesses whether customer focused, vendor focused, or employee centered. We provide our human process services in the areas of: Customer Services Accounting Services Employee Benefits Vendor Management Our strength lies in combining Information Technology with Human Process and Human Voice Services to create a superior customer experience. Hosted Products: Hosted CRM Our Hosted CRM (Customer Relationship Management) Solutions aims at gathering all information from multiple data sources and storing it in centralized location available to our customer anytime and anywhere. We provide a holistic view of customer in real time through our CRM solutions. Our solutions helps a company generate better leads, target top customers, boost customer satisfaction and sales and also manage marketing campaigns. The whole information is so well organized The heart of our CRM Solutions lies in the fact that we reduce operation costs while simultaneously boosting customer loyalty and profitability. So stop worrying about losing any customer information and hence any customer. Just concentrate on selling more and more of your goods to them. Hosted Accounting We provide cost-effective accounting solutions using latest technologies. Through Hosted Accounting Solutions we help our customers help themselves. We keep their data secure and provide great many services to our customers which make their business performance even better. We provide features like multi currency support, SSL encryption, inventory management etc to ease our customers’ load. From now onwards no more worrying about a good accounting software or security of your accounting data – you just concentrate on your job. Human Services: Virtual Assistant We provide 24/7 Executive support through email, phone and web. Our team is strongly committed to simplify the jobs of our customers by helping them with their mundane jobs like calendar management, Data entry, making PowerPoint presentation, online research, document drafting, scheduling meetings, e-mail management, sending and receiving information, blogging, telephone answering, etc and many others. The interaction can be both voice based and non-voice based depending on the package that you wish to choose. Now your secretary need not be physically present in your office. You can access it from anywhere and at a fraction of cost of a regular secretary so that they can utilize their time more efficiently. Plus it also saves your valuable office space for more direct productive work like sales & marketing, R&D, etc. From now on, no more wasting time on non-core jobs-stay focused and stays efficient. We take burden of your non-core jobs. Bookkeepers & Accountants Our customers outsource their bookkeeping to our expert team of full-time/part time Bookkeepers/Accountants/Tax Preparers. We provide a large variety of Accounting, Tax and Financial Management services. We keep abreast to tax law changes throughout the year. All you need to do is to scan and send your bills to us and we’ll take care of the rest. We can maintain your books in 3 different ways: 1. You send us the invoices and backup of the data and we update the data and send backup to you. 2. You send us the invoices; we login into your system and do the entries there and logout. 3. You send the invoices, we login into an online accounting software and do the entries there and logout. We use certified accountants who are proficient with great book-keeping software like Quick Books and others. Our accountants can help you prepare your tax returns and finalizing your balance sheet. Another benefit our service gives is that you can use your limited office space for productive works instead of tertiary jobs like voucher entry. You can hire programmers, sales persons – anyone who helps you productively instead of a mundane accountant who eats up your valuable office space without making any profit for you. So, now never worry about maintaining your books, preparing your returns, we do everything for you so you concentrate on your job. Website development & Internet Marketing We design, develop and maintain the web front of our clients. We see to that the websites we produce are quick, efficient and attractive. We focus on making the website in a manner which brings in enquiries, generate sales and becomes an asset to the company. We make changes in the website from time to time as per the customers’ and the market’s demand. So, next time whenever you’re planning a new website or revamping the old one – just give us a call and we’ll take care that you get the best website on web. People usually think that creating a website is enough to bring business through internet. Now they can sit back and concentrate on offline business promotions. But it is far from truth. They have to ensure that their website is listed at least on the first or the second page of the search engine for their website to be effective. As customers have a habit to not to go further than tenth page while searching for something. Appearing on the last page of the search engine acts as the last nail in the coffin of your website. We protect our customer from such dreadful fate. We use different SEO and Internet Marketing methods so that our client’s website is not only noticed by the customer but also make a long lasting impression. SEO means Search Engine Optimization. This service is used by our clients to ensure that their website comes at the top of the search engines like Google, Yahoo, Bing etc. The process involves Keyword optimization, website optimization, link building and many other such aspects which make their website be right at the top of the search engine. Internet Marketing is much cheaper and much more efficient than the real world marketing these days. But there are many ways to waste money through internet marketing also. E.g. if you are not marketing to the right audience it’s a waste. So in order to prevent that we use strategically placed advertisements, well crafted and well placed Banners and many such strategies just to boost up your sales and give you edge over your competitors. So stop worrying about competitors taking tops spots on internet and making more sales. If you use our services you’ll be far ahead of them on web and making more sales. As a policy we use only legal means to boost up your rankings which takes time. This is for the good of client only, as if and when a search engine finds us using fraudulent ways to boost up ranking it will immediately blacklist your site for six months making you incapacitated and virtually bankrupt. In our internet marketing services we also provide telemarketing and e-mail marketing services. All the e-mails are pre-approved links who have opted for receiving mails from you-there is no spam marketing. We also design banners for you, create and manage your PPC/ADWORD campaigns. PC Support We provide Online, Offline and remote PC Support to our customer. Our customer can call/email us any time with a query and we aim to solve it for them in the shortest possible time. Your normal physical vendor might take time to visit you and may prove to be costlier than our services. But, we are here just a call away to solve your problem at the earliest so that you remain connected to your customers and your business doesn’t suffer. We can provide support on operating systems, Microsoft Word, Anti Virus, Ad ware, malware, Internet Connection Issues, Hardware malfunctioning, slow speed of computer, problems in BIOS, setting up new hardware, installing new software, upgrading to newer versions, setting up e-mail account, checking mails, using search engines, downloading files, etc. So next time you have some issue in your computer – you know whom to call to. Customized IT Solutions We provide all kind of IT solutions as per customers need – we can design new software, do testing of or modify an existing one. We can provide solutions for all kinds of Operating Systems and platforms-be it windows or Linux based, on computers or for smart phones, we can provide solutions for all. Our solutions are fast, frugal on resources, with good interface and bug free as far as possible. If required, we provide support all our solutions. Outsourcing Services We bid for and successfully deliver all kinds of outsourcing services like data entry, customer support, etc. We can built up delivery teams very fast and deliver the required services in shortest period of time. We can work with whatever model the customer is satisfied with – (1) Lifting the process as it is and executing without any change (2) The client and we work together to re-map existing processes onto a pre-defined new set of processes (3) Transform onto a standard offering with some degree of personalization. We can easily adapt to customer’s needs, execute the services with minimum amount of friction. The customer never feels he has outsourced his work to another company, but he always feels ours as an extended office of itself. We don’t use cheap quality human resource and hardware to reduce cost, as we know no one outsource on the cost of compromise with quality. All this is achieved at a much lower cost than what the customer incurs if he does the process by his/her own.