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Vendor Support AgentJan 2017 - Mar 2017 (2 months)
Vendor support agent - Dealing with Live chat sessions, ticketing system, emails and inbound calls - I was processing credentials
Customer Service RepresentativeNov 2015 - Dec 2016 (1 year)
Customer Service Representative in retention department - I was taking high volume of calls, updating customers accounts in CRM, training duties for quality and improvement for new agents.
Service Desk AnalystApr 2013 - Nov 2015 (2 years)
Service Desk Analyst - I was providing 1st and 2nd level support for various IT issues, taking inbound and making outbound calls, I was working also with a ticketing system and I was managing Service Desk mailbox.
Bachelor2006 - 2010 (4 years)
US English Level 177%
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