Zaheer A. K.

A dedicated and results-driven professional with over 10 years of experience in customer service and retention. Proven success in consistently exceeding targets while delivering exceptional customer experiences. Skilled in leading high-performing teams, streamlining operations, and driving customer loyalty with minimal oversight. Successfully led a team of 20+ members, ensuring they were well-trained, aligned with SOPs, and consistently met performance goals - Played a key role in strengthening customer retention through proactive engagement and relationship management - Built strong customer rapport to drive timely renewals and payments - Consistently achieved maintenance revenue targets across monthly, quarterly, and annual cycles - Ensured customers fully recognized the value of their maintenance contracts - Supported management with insightful reporting, data analysis, and pipeline tracking