Order Processing and Advertising Response
AGC can help streamline the supply chain process for our customers. We support every phase of order processing, including answering product-related questions and making sales presentations, up-selling and cross-selling, order entry, and providing post-sale support. AGC trains our agents to be experts in the products they are supporting, and they deliver courteous service to support even the most complex transactions.
AGC has the technical as well as the hands on management to respond to your needs and to handle unexpected spikes. We monitor all calls for quality with our call logging system. Our hiring, testing and training methods, when combined with the technology available to agents on the phone, make high quality achievable and consistent. Our agents provide answers to callers questions without delay.