Greetings! I’m Albert, a Philippines-based Senior Virtual Assistant with 8+ years of hands-on eCommerce experience and a total of 18+ years on Freelancer.com as one of the platform’s early pioneers since 2006. My core expertise is eCommerce customer support and backend operations, where I’ve supported European and international clients through accurate order handling, product management, and professional customer communication. eCommerce & Customer Support (My Forte) Non-voice customer support via email, ticket systems, webstore contact forms, and social media Order processing, delivery issue resolution, refunds & replacements Direct coordination with warehouses and fulfillment partners regarding shipments, returns, and stock-related concerns Product uploads, edits, and inventory management Backend support for live eCommerce stores Platforms I’ve worked with: Shopify Amazon eBay Magento WooCommerce Zen Cart X-Cart Customer Support Tools: Outlook (email support) Zendesk, Zoho, Kayako Internal store backends and CRM systems Multilingual & European Client Experience I’ve supported customers across Europe and am experienced in handling inquiries professionally in: English German French Dutch Italian Spanish This allows me to communicate clearly with EU customers and understand their expectations. General Virtual Assistance (Strong Support Skills) Alongside eCommerce, I also provide structured general VA support, including: Data entry & data processing Online research & validation Lead generation Quality control & accuracy checking Administrative and SOP-based tasks If your project requires new tools or processes, I can adapt quickly with clear instructions. How I Work Detail-oriented and process-driven Follows instructions and SOPs carefully Clear, professional communication Reliable with deadlines and ongoing tasks Treats client businesses as long-term partnerships Typing speed: 60 WPM Support type: Non-voice (Email / Chat / Backend) Why Clients Hire Me 18+ years on Freelancer.com with consistent performance 8+ years specializing in eCommerce VA & CSR work Trusted with live systems and customer-facing roles High on-time and on-budget completion rates I apply only to projects where I know I can provide real value and long-term support. Let’s work together to keep your operations running smoothly and your customers satisfied. Best regards, Albert