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$50 USD / Hour
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India (10:42 AM)
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Joined on December 8, 2009
$50 USD / Hour
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Driving Client Success and Supporting Clients since 2014. Key Professional Skills include: • Onboarding Clients • Ensuring end to end project delivery • Making sure service expectations are met resulting in Client Renewals • Handling Client Escalations • Developing and managing client portfolios • Sustain business growth and profitability by maximizing value • Analyze customer data to improve customer experience • Holding product demonstrations for customers • Improve onboarding processes • Evaluate and improve tutorials and other communication infrastructure • Mediate between clients and the organization • Handle and resolve customer requests and complaints • Minimize customer churn • Aid in product design and product development The above experience comes from a variety of experiences I have had since my childhood which included managing my family business from a very young age, and the ingrained values that “Customer is God” but business profitability is thing next to God I have completed my bachelor’s in Computer Science Engineering My hobbies include, watching Football (for the people of USA read Soccer), investing and studying the stock markets, and heavy doses of gaming.
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Experience
Senior Analyst, Client Success
Oct, 2021 - Present
•
4 years, 1 month
Rayden Interactive (Phreesia)
Oct, 2021 - Present
•
4 years, 1 month
• Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity • Guide new clients through onboarding by understanding their needs, disseminating training resources and assisting with account setup • Drive platform adoption and offer industry best practices to help clients effectively meet said business goals • Prepare regular reports for clients via existing analytics suite
Oct, 2021 - Present
•
4 years, 1 month
Senior Project Consultant, Client Success
Jun, 2018 - Jun, 2021
•
3 years
CVENT India Pvt. Limited
Jun, 2018 - Jun, 2021
•
3 years
• Development of the event projects using AGILE methodology • Host personalized web-based presentations to customers to align with their needs • Collection of post completion feedback • Managing the documentation of events throughout the project lifecycle • Serve as a point of contact for the customer, managing their pre-event and onsite experience using the Cvent/CrowdCompass platform • Understand client’s risks and presenting on recommendations and solutions
Jun, 2018 - Jun, 2021
•
3 years
Senior Account Protection Specialist
May, 2016 - Jun, 2018
•
2 years, 1 month
American Express India Private Limited
May, 2016 - Jun, 2018
•
2 years, 1 month
• Monitor automated fraud screening application. • Perform manual fraud review in order to detect fraudulent transactions. • Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate. • Conduct extensive research to validate purchases. • Independently resolve problems that require in depth investigation and/or research. • Conduct follow-up research on fraudulent transactions.
May, 2016 - Jun, 2018
•
2 years, 1 month
Education
Kalinga Institute of Industrial Technology
2009 - 2014
•
5 years
Bachelor's in Computer Science Engineering

India
2009 - 2014
•
5 years
Verifications