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baumgarten-wendorf,
germany
Det er i øjeblikket 2:19 PM her
Tilmeldt november 2, 2015
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Anbefalinger
Sarah Fatma L.
@SarahSinnerDE
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baumgarten-wendorf,
germany
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Genansættelsesrate
Marketing-Customer Service-Translations-Teach
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Erfaring
Marketing & Customer Relations Manager
aug. 2012 - Nuværende
- Market Research
- Create Marketing Campaigns
- Observe Marketing Campaigns
- Evaluate Marketing Campaigns
- Marketing Cost and Profit Calculation
- Marketing Researches
- Social Media Handling
- Customer Service (Phone, E-Mail, Fax)
- Customer Complaints Handling
- Customer Service Supervision
- Find Strategies for staff to work more efficient and faster
- Customer Service Training
- Recruiting
- Create Recruiting Tests & Evaluating
- Design Banners/Promotions/Flyers/Catalogues
- much more ...
German & English Teacher
jan. 2011 - jan. 2012 (1 år)
- Teaching English & German to different ages and levels in public schools (Private & Government)
- Teaching English & German to different ages and levels in private lessons at NES Center
- Prepare Tests & Evaluate
- Work Out Strategies for students to grasp language fast and efficient
- Create Structured Learning Plans
- Create Working Materials for students
Customer Service Agent Supervisor
aug. 2008 - dec. 2010 (2 år, 4 måneder)
- Customer Service (Phone, E-Mail, Fax)
- Customer Complaint Handling
- Data Administration
- Researches
- Customer Service Agent Training
- Customer Service Work Quality Check
- Find Solutions for Customer Agents to work efficient & fast
- Introducing new Customer Agents to CAI
- Produce Weekly Working Plans in Coordination with other Agent Supervisor
- Create Customer Questionnaires & Evaluate Outcome
- Analyze Evaluation Of Customer Questionnaires
- Work Out Strategies To Improve Work
Uddannelse
Bachelor Of Arts (Business Administration - Focus Marketing Management -)
(3 år)
Kvalifikationer
TEFL - Teaching English As Foreign Language
TEFL Organization
2010
TEFL (Teaching English As Foreign Language) Certificate.
Customer Service Agent Supervisor Training - Customer Service Supervisor Training
Chiang Mai Lanna Business Services
2008
Certificate confirms attending "Customer Service Agent Supervisor Training - Customer Service Supervisor Training"
Customer Service Agent Training - Customer Complaint Handling
Chiang Mai Lanna Business Services
2008
Certificate confirms attending "Customer Service Agent Training - Customer Complaint Handling"
Kontakt Sarah Fatma L. omkring dit job
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