Katrina B.

My working experience revolves in customer service, technical support, research, and office administration. I have over 4 years of experience in customer service environments which I've spent in the BPO industry based in the U.S.A, UK and AU. I’m efficient, well-spoken in text and verbally, and always have the eagerness to work even under a tight timeline. I’m a flexible, detail-oriented, hardworking, and independent person. I have great interpersonal skills, the ability to build productive business relationships with peers, subordinates and customers. I have solid understanding of computer basics (MS Word, Office, Excel, and other Database programs. I’m also proficient in using CRM software platforms such as Infusionsoft, Shopify, Amazon, Mailchimp, Verifi, Zoho CRM Solutions, Zendesk, Freshdesk, Asana, Basecamp, Freshdesk, Helpdesk, and Facebook Ads manager. I have handled PPC and SEO projects for Google advertising and campaign management as well. Overall, my past career experience has made me a chameleon in my field, there is no task I cannot and will not handle with the utmost professionalism.