I have solid 8 years of work experience in the BPO industry for various roles (Customer Service, Travel Support, Technical Support, Billing Specialist and Operations Supervisor).
- I worked for 3 years with [login to view URL] and started as one of their frontline agents, they promoted me to Tier 2 Level Support after a year.
- I used to also work for Citibank N.A. as Billing and Sales Specialist (credit card department) for 2 years.
- I also worked for Comcast as Technical Support and Sales Specialist for a year and got promoted as one of their Operations Supervisors.
- I worked for Propeller Travel Management for almost 3 years.
My edge to other freelancers:
- Excellent customer service skills, passionate about connecting with people and keeping them happy by going above and beyond.
- Excellent phone and email etiquette
- Goal-oriented, I am very good at setting my agenda because I do not like mediocre results
- Great attention to detail
- I can easily follow SOP a
- I can learn fast when it comes to product specifics
- Good English communication skills in both written and verbal
Here are the websites and tools I have used: SABRE
ITAMatrix
Googleflights
Skyscanner
Virtuoso, Four Seasons Preferred Partner, HHonors, Sofitel, Starwood, Luxury Circle and many more
STRIPE
ClientBase
Eglobalfares
Freshdesk
Bria
Xlite
Gsuite
Slack
Zoom
WhatsApp
Skype
Gmail
Outlook
WordPress
Google Webmaster Tools
Screaming Frog and many more
I will be glad to speak with you about the details. Thank you very much.