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Business AnalystAug 2014
Involved in a customer analytics project to calculate customer attrition rate & behavioral segmentation using SAS as the analytical tool. Used Tableau, Excel, MS office to create report. Analyzed customer contact efficiency in terms of Days to Trigger, effective calling and potential booking conversion. Work towards improving product oriented decision making by defining KPIs (Key Performance Indicator). Analyzed the data for Direct mail Campaign’s, Former customers, new customers.
SpecialistFeb 2011 - Aug 2014 (3 years)
Involved in the preparation of analysis documents from the Oracle SQL scripts. Extracted data from Oracle views using various SAS/Access methods including Libname statements and the SQL Pass Through facility. • Worked on data Management like Extraction, Validation, Integration, Cleansing, Manipulation, Formatting, Transmission of data, merging, concatenating, interleaving and moving of SAS datasets between final study reports, tables by using SAS and excel
technical editorMar 2010 - Nov 2010 (8 months)
Had delegated responsibilities to produce error free PDF files of the scientific Journals and other kind of articles to the printers. Maintained healthy customer relations for the daily production. Analyzed results of operations to discover more efficient ways to utilize resources. Copy editing the PDF doc and grammar correction.
Masters of Science2007 - 2009 (2 years)
Bachelor of Science2004 - 2007 (3 years)
Base SAS software certification (2013)SAS global
Base SAS certified