Profilbillede af RifatNabi
@RifatNabi
Medlem siden 5. marts 2012
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RifatNabi

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Currently I am the Senior Customer Service Advisor, in a Multi National BPO based in Bangladesh, for an UK based roaming SIM company (where I have to handle Outbound Calls and Live Support Chat at the same time). Here, at the same company, I used to work as the interviewer (outbound calls in the US shifts; 180-200calls/day) for an UK based Medical Research Company. who recruits and works with the Medical Professionals worldwide (specially UK and USA) for their Medical Research Online Surveys. Also, I had to work for Data Mining for the same Medical Research company where we had to find the cor rect current information (e.g. Address (office/hospital; specialty; contact info etc) of the medical professionals on their database. Also have a vast knowledge on the US area codes, time zones and address lines.
$3 USD/hr
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Portfolios

Nylige bedømmelser

Ingen bedømmelser.

Erfaring

Senior Customer Service Advisor

Feb 2011

Now, in the same company, I am handling the inbound customer service for an UK based telecom company. Here, I have to handle customers over inbound calls and live support chats.

Data Entry and & Research

Jan 2011 - Dec 2011 (11 months)

Customer Service Representative

Feb 2010

I used to work as an Interviewer for a well-known UK based medical research company. Here, I had to make 100-150 outbound calls per day to the US based medical professionals.

Uddannelse

BSc in EEE

2008 - 2012 (4 years)

Kvalifikationer

A+ Technician (2008)

New Horizons

Certificeringer

  • US English Level 1
    90%

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