Profilbillede af Kimmi22
@Kimmi22
Flag for Jamaica Hellshire, Jamaica
Medlem siden 27. april 2011
0 Anbefalinger

Kimmi22

Online Offline
I have over six years experience in providing customer service and technical support through chat, email, phone and also face to face. My experience includes: 1. Inbound Customer service (Live chat, Email, and Phone Support) 2. Data entry (Efficient with MS Excel, Google Docs and a wide range of CRM systems) 3. Sales (Live chat, Email, and Phone Support - mostly upselling) 4. Technical Support (Live chat, Email, and Phone Support) 5. Outbound Customer Service (Phone) I also have experience in IT Remote Assistance. My daily tasks includes desktop software troubleshooting, virus removal, PC optimization, active directory administration, Microsoft Exchange administration, Email set up in Microsoft Outlook, and mobile device troubleshooting. I have worked with tools such as Zendesk, Freshdesk, ICOMS, CSC (Customer Service Central), Connectwise, Labtech, Kaseya, and a wide range of softphones. I am very easy to work with, patient, hardworking, honest, organised, and great at multitasking. I look forward to working with you soon.
$9 USD/hr
1 bedømmelse
0.0
  • 100%Jobs udført
  • 100%Indenfor Budget
  • 100%Til Tiden
  • N/AGenansættelsesfrekvens

Portfolio

Nylige bedømmelser

Erfaring

Service Desk Technician

Jan 2015

Provide desktop application support, basic network administrative work, active directory, Microsoft Exchange and Outlook management, virus removal and PC optimization.

RBM Agent

Jun 2014 - Dec 2014 (6 months)

Provide customer service by following up with customers about requests submitted, resolving issues and getting feedback.

Consultant

Feb 2014 - Jul 2014 (5 months)

Bright House Networks - Live Chat Support - Email Support Duties - Resolve technical and billing inquiries for cable, internet and phone services. - Upsell services.

Technical Specialist

Jul 2013 - Feb 2014 (7 months)

Technical Support for Asus Computers International - Troubleshoot issues with hardware and software issues with Asus notebooks, tablets, desktops, netbooks (Phone Support)

Customer Service Representative

Jan 2009 - Jul 2013 (4 years)

January 2009 - July 2013 Customer care rep for XM Radio - Solve issues, billing queries, up-selling, Provide basic customer support (Phone Support) Technical Support for Asus Computers International - Troubleshoot issues with hardware and software issues with Asus notebooks, tablets, desktops, netbooks (Phone Support) Customer Support for Amazon/[login to view URL] - Billing queries, Provide basic customer support (Phone and Email Support)

Uddannelse

Bsc Computer Science

2008 - 2012 (4 years)

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