JOB HISTORY
Independent Contractor/Consultant
Self Employed
Northfield, MN Start Date 01/2000 End Date N/A
Self Employment out of home offering services as household decorating, painting, wallpapering, ongoing cleaning services, seasonal cleaning (ex: windows, cupboards, walls, etc), yard work, personal clerical/data entry, Somewhat a "jack of all trades" to meet clients needs.
Sales and Service Consultant
U S WEST Communications **
St Paul, MN Start Date 10/1977 End Date 09/1997
**NOTE: same company for 20 years titles/locations below, starting with the most recent.
Handling of incoming calls from new and existing residential customers through out MN, IA, ND, SD and NE. Various needs: moving or changing of existing service, billing inquiry/collections, long distance carrier changes/inquiries. All customer needs to point of completion and satisfaction. Strong focus on sales, accuracy, efficiency, oral/written skills, multi-tasking, reliability and punctuality. Ability to remain calm and professional during times of high call volumes and being a friendly, positive team player in order to maintain overall team excellence.
Consultant - Consumer Response Center
U S WEST Communications
St Paul, MN
Member of "one stop shop" team for all problems, complaints, questions any customers may have. Working with other departments within corporation, internal and external resolution and satisfaction. Point of contact with Minnesota Public Utility Commission, Office of the Attorney General, and served as Power of Attorney for any supeonas for court appearances. Very high overall expectations regarding confidential material. Each situation being stressful due to deadlines/call volumes to satisfaction and completion, however a very rewarding experience.
Administrative Support - HR Mgmt Compensation
U S WEST Communications
Minneapolis, MN
Temporary assignment for approximately two years. Clerical/administrative support for Director and manager members of "Director Job Evaluation Project" restructuring consistency of Director and Manager salaries across region. The segment was a part of the implementation for the companys "Winning In The 90's Process". All material being of a very confidential nature, and all deadlines met accordingly.
Force Administration Manager - Resident Market Center
U S WEST Communications
Bloomington, MN
Direct supervision of Administrative Support Consultants and Data Entry/Order Processing team. Indirect supervision and staffing of approximately 100 Sales and Service Consultants regarding daily scheduling, distribution of vacations, misc. time off, training needs, meetings, and medical leaves. Coordinating customer service quality requirements and budget with other Resident Market Centers Force Admin. Managers in St Paul, Brooklyn Center, Rochester and Sioux Falls to ensure all needs met pertaining to availability to customers, service quality requirements for region. I was the primary coordinator for the closing of the Bloomington office.
Sales and Service Consultant - Resident Market Center
U S WEST Communications
St Paul, MN
Same job title/description as listed previously in St Paul.
Part of the order processing team for the Resident Market Center. High focus on accuracy, efficiency, and correcting of status changes/errors to ensure overall completion on a timely basis. Service Order Data Entry Clerk
Northwestern Bell Telephone Company
Rochester, MN
