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“he is really a honest and nice person, i believe for him his customer first he can do so hard work for satisfy there customer/cilnet need, must hire him. just once atlist”dame9 1 år siden
Incident ManagerMay 2017
Configuration ManagerAug 2015 - Aug 2016 (1 year)
• PowerPoint presentations, Metrics for Weekly & Monthly Process Review/DSR with client’s IT representatives, Automation of manual tasks, Mainly through Access and Excel. • Managing Process Workflows, Documentations/Business Excellence Audits, MIS reporting, and Implementation of SDLC for the process improvements.
Senior Analyst Configuration ManagementAug 2013 - Aug 2015 (2 years)
Senior Analyst – • Good project management skills, including ability to set schedule of deliverables and track and ensure delivery. • Admirable communication and interpersonal skills in a multi-cultural environment. • Creating / maintaining procedures & work instructions with GIS standards. • Performing the Weekly and Monthly data reviews on the various forms of database and preparing the plan for their rectification. • Updating, creating, uploading assets in the database.
Configuration & MIS CoordinatorJan 2011 - Aug 2013 (2 years)
As a: Configuration Coordinator- • Serve as a point of contact between team, management and clients in a multi-client focused environment. • Ensuring that information held in CMDB is accurate via weekly audit. • Performing configuration audits by referring discovery tool data. • Generating and communicating the Configuration Audit reports as per the scheduled CMDB Audit plan. • Co-ordination with Vendor & Procurement team to achieve results as per the SLA’s defined.
Technical Support CoordinatorNov 2009 - Dec 2010 (1 year)
Job Profile: As a Technical Support Coordinator KRA included sorting out resolutions/ solutions of the users on live calls, assigning the call tickets to the respective teams on HP tool, working on mails, making the reports like: Incident Analysis Report, CIO Report, Service Desk Performance Report, Engineers Performance Report, SLA Report, Quarterly Meet Report, Ops Review Report and Antivirus Report.
Bachelor in Arts2004 - 2007 (3 years)
Preferred Freelancer Program SLA89%
US English Level 180%
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