Profilbillede af DiegoLopez83
@DiegoLopez83
Flag for Argentina Capital Federal, Argentina
Medlem siden 13. november 2018
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DiegoLopez83

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I have great teamwork and social skills, specialized in customer focus and empathy. In my years working around the world I acquired a solid knowledge about online communities, social media and customer relations. I have a real passion for community management and social contact, It's my job and my hobby! During my last years I developed manager skills like strategic thinking, team management, project management and I become a goal-oriented person. All my skills are supported by 9+ years of experience and a constant search to improve in the area. I Worked in some important companies that shaped my career: Riot Games (United States), Ankama (France), and Turner International in Argentina. Always building communities from scratch and generating meaningful connections between the customers and the companies. Now I'm beginning and MBA to improve my manager skills.
$15 USD/hr
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Portfolio

Nylige bedømmelser

Ingen bedømmelser.

Erfaring

Customer Satisfaction & Engagement Manager

Jun 2017 - Oct 2018 (1 year)

Generate the social media and customer satisfaction strategy. Create and manage the solution to provide customer support. Generate retention by building and maintaining engaging, customer-focused programs. Build trust and a community from scratch for a brand-new product in the region.

Area Manager

Feb 2016 - Apr 2017 (1 year)

Concept out a bold and exciting future for community presence built on a strong foundation of customer engagement. Level up the South America region by building out a world-class community team to support and engage with the high standards of Riot Games. Generate retention by building and maintaining engaging, customer-focused retention programs. Drive the dialogue between the customers and the company.

Community Associate

Jan 2014 - Feb 2017 (3 years)

Create and manage customer-facing initiatives including contests, volunteer programs, fan site programs, collegiate programs, offline events, convention presence, email campaigns and social media initiatives.

Community Coordinator

Jun 2013 - Jan 2014 (7 months)

Communicate directly with the customers and foster meaningful, long-lasting relationships; monitor forums and other communications to identify common issues and discussion patterns to be more responsive. Advocate internally on behalf of customers to development teams and the company as a whole. Assist in the execution of customer-facing initiatives including contests, volunteer programs, collegiate programs, offline events, convention presence, email campaigns and social media initiatives.

Lead Community Manager

Mar 2012 - Jun 2013 (1 year)

In charge of the team of community managers and community manager of the Spanish speaking community. Coordination of main activities and internal communication, proposition of action plans, advice on how to solve the doubts of the community managers concerning the communication and how to better engage the customers.

Community Manager

Feb 2009 - Mar 2012 (3 years)

In charge of the Spanish speaking community, player engagement and communication planning. Link between players and enterprise direction/development. Reporting of key behaviors, likes and dislikes of the community. Creation of a solid structure to improve the service and satisfy the needs of the players’ community.

Uddannelse

MBA

2018 - 2018 (1 month)

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