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Sales agentMar 2018 - Jan 2019 (10 months)
On this campaign, I developed a strong sense of sales and how to direct the consumer into closing a sale. I further developed my tone, pace, and control of the call making me very comfortable on the phone and also the customer.
Technical support/ customer serviceDec 2016 - Nov 2017 (11 months)
Solving technical problems while providing customer satisfaction and providing information and education for customers.
Customer careJun 2015 - Aug 2016 (1 year)
On this campaign, I learned to develop a deep sense of empathy when call handling, every customer deserved a unique treatment for themselves. On the year that I worked as a Customer Care specialist, I developed a great sense of intimacy with the customer, solving more than 3,000 queries and successfully providing customer resolution.
Customer service agentMar 2014 - Dec 2015 (1 year)
My first experience working in a callcenter, taking calls and developing great communications skills.