Cheryl B. Profile

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$8 USD / time

cebu,

philippines

$8 USD / time

Det er i øjeblikket 6:31 PM her

Tilmeldt januar 10, 2020

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Cheryl B.

@Cheryl81

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(0 anmeldelser)

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100%

$8 USD / time

cebu,

philippines

$8 USD / time

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Genansættelsesrate

Customer Service and Telesales Specialist

I have extensive experience as a Customer Service Support for over 3 years working in the BPO industry, as an Email, Live Chat. and Phone Support and 10 months as virtual Email Support for Shopify dropshipping. I have more than two years of experience as a cold caller or telesales specialist in both B2B and B2C. I've been in the BPO industry also for more than 3 years. I can say that I can greatly help your business, with my telemarketing skills and ability to empathize with people that need my help to resolve their issues.

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Portfolio-mappe

 Cold call customers using a given directory to offer products and services of the company.
 Answer incoming calls from prospective customers.
 Read the given scripts to provide information about the company’s service features.

Cold Caller

*•Responsible for answering queries and assisting customers through Email using ZENDESK.
*•Identify and assess customer needs.
*•Provide quality instructions or responses to be able to resolve the customer’s issue.

Email Support

Cold Caller

Email Support

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Erfaring

Disinfluence

feb. 2020 - nov. 2020 (9 måneder, 2 dage)

 Responsible for compiling the orders, send customer invoices to the company’s drop-ship vendors and/or shipping companies, and other daily tasks.  Assisting customers to track their parcel.  Responsible for answering queries and assisting customers through Email using Zendesk.  Editing orders when needed (colors, variants, address, email)

Pretio Interactive

feb. 2020 - jun. 2020 (4 måneder, 2 dage)

 Cold call customers using a given directory to offer products and services of the company.  Answer incoming calls from prospective customers.  Read the given scripts to provide information about the company’s service features.

Opsify

apr. 2019 - maj 2019 (1 måned, 2 dage)

 Responsible for answering queries and assisting customer’s concerns through Email using Zendesk.  Editing orders when it is needed (Address, Email, Type of bouquets or flowers)  Processed refund if needed.