Profilbillede af Cams5315
@Cams5315
Flag for Philippines Pasig City, Philippines
Medlem siden 8. januar 2020
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Cams5315

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Hi, good day! I'm Camille Expert in Email and Chat Customer Service as I worked for 2 and a half years on an online marketplace base in US via Zendesk. Then I got promoted as the team's Quality Analyst wherein I train our agents and monitor their KPI. I also do some reportings in which I collect and organize some data in Excel and present it to our team. I am currently enrolled and studying SEO, so I can say that I have a basic knowledge on that field as well. I would really appreciate it if I can get an experience doing it in actual so I can enhance my skills in SEO too. Additional experience working with: - Google Sheets, Slides and Form - Microsoft Excel (PIVOT, Vlookup, Formulas) - Zoom - DingTalk - Trello - Zendesk (Chat, Email, getting Good Data, time adjustment) - WeChat - Adobe Photoshop (Amateur) Basic knowledge in (currently studying): - SEO - Sales Funnel - Social Media Marketiing - MailChimp - Email Management Thank you!
$4 USD/hr
1 bedømmelse
0.1
  • 100%Jobs udført
  • 100%Indenfor Budget
  • 100%Til Tiden
  • N/AGenansættelsesfrekvens

Portfolio Items

Nylige bedømmelser

Erfaring

Content Specialist

Sep 2019 - Jan 2020 (4 months)

My job is making sure that the news that has been published in our app is in good quality, can be easily read and is interesting to our users. We analyze each news in our back-end system before making it available online. Our app was just starting so thankfully, I have an ability to easily cope and understand to each new updates on our app.

Quality Analyst

Feb 2019 - Sep 2019 (7 months)

While answering emails, I got promoted as the team's Quality Analyst wherein I monitor their tickets and KPI then train those who couldn't keep up. I also collect and organize some data then do reporting from it and present it to our team, including our Supervisor.

Customer Service Representative

Nov 2016 - Feb 2019 (2 years)

I make sure that my replies to our customers answer their inquiries and concerns with complete information in a good and polite way wherein they can understand it easily.

Uddannelse

Bachelor's

2012 - 2016 (4 years)

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