Assistance with Zoho Desk implementation

COMPANY: Storylines

WEBSITE: [login to view URL]

CONTACTS: Darren McDonnell - darren@[login to view URL], Alister Punton - alister@[login to view URL], as we are based in Australia, our usual availability is 8am to 10pm AEST.

EXPERIENCE REQUIRED: Deep understanding of Zoho Desk and their new contextual Ai program ‘Zia’, and experience on the whole suite of Zoho products and G-suite.

TIMEFRAME: Must be operational and effective within a week

OVERVIEW: We use Zoho SalesIQ as part of our Soho CRM but wish to switch to Desk for all inbound activities.

We currently receive one new lead every day but new ad campaign starting this week means hundreds of new leads per week likely.

SalesIQ is already fairly well setup with ‘canned responses’ and a detailed list of FAQs answered.

We require a smooth transition with no risk of effecting the remainder of our Zoho setup or discontinuing access to chat and help functions, whilst preparing for the large volume to come.


Change default chat application from SalesIQ to Desk, deactivate SalesIQ without affecting remainder of Zoho.

Resolve our problem with outgoing email from within Desk

Confirm all previously created chat replies and articles accessible in Desk

Advise how best to handle incoming email enquiry ticket creation. Existing marketing material uses sales@[login to view URL] for inbound, desk, and ongoing customer interaction. Should this be separated into different email addresses?

Advise where we can maximise use of Desk in ways we may not have anticipated and shortfalls we may experience

Evner: CRM, Zoho

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Om arbejdsgiveren:
( 0 bedømmelser ) Brisbane, Australia

Projekt ID: #18339733

8 freelancere byder i gennemsnit $20/time for dette job


Hello Darren, First of all thanks for sharing your detailed scope of the work . I have gone through your detail and this is very much feasible to work on as its exactly within my scope of expertise. Yes I can Flere

$25 AUD / time
(2 bedømmelser)

Hello sir. I read your requirements briefly and that is really important to be prepared for everything beforehand. And you are doing the right thing before your advertisement campaign starts. I am a Zoho expert and can Flere

$24 AUD / time
(0 bedømmelser)

Respected Sir, Greetings of the Day! I am Udal Kumar Bharti. I have 8+ years of competitive experience in web application development using and SQL server. I have extensive experience working in CR Flere

$16 AUD / time
(0 bedømmelser)

Hi Mate Greetings ! We have reviewed your job application and I have extensive experience in developing custom dashboards for Microsoft Dynamics CRM. Recently, we have implement Microsoft Dynamics CRM in our web Flere

$15 AUD / time
(0 bedømmelser)

Hi Darren, As per my understanding you want to migrate over to Zoho Desk from salesIQ without affecting anything in zoho. I have lots of experience in setting up desk for many businesses over the globe. So I am c Flere

$27 AUD / time
(0 bedømmelser)

I am expert in Zoho apps especially in Zoho CRM, creator, campaign, people, recruit, forms and Zoho Reports. I have worked on more than thirty Zoho projects and also integrated more than twenty integrations with Zoho A Flere

$16 AUD / time
(0 bedømmelser)

I have successfully implemented Zoho desk in the older companies I have worked and my expertise on Zoho desk would help the same with your company. thanks

$15 AUD / time
(0 bedømmelser)

Hi Darren, My team is experienced in Zoho Desk and Zia. We are available at Australian time zone. We need to connect with you for better discussion and looking forward to work with you. We as a WiseThink are Flere

$22 AUD / time
(1 bedømmelse)