Quality Assurance Supervisor - Customer Service
$15-25 USD / time
We're a B2B E-Commerce company looking to fill a position for a Quality Assurance Supervisor with prior experience in the SaaS or E-Commerce space. As a quality assurance supervisor you will work closely with our client services team to see that client inquiries are handled timely and in an appropriate manner. Your responsibilities include:
1. Establishing and Modifying performance standards to meet the demands of our growing clientele.
2. Seeing to it that high priority tickets are handled in a timely manner and SLA breaches are minimized or reduced entirely.
3. Giving direction to staff as needed.
4. Collecting topics to be introduced into our help center.
5. Monitoring public reviews and creating prompt plans to address negative reviews we may receive.
Ensuring a CSAT of 95%+ for Chat, Support Tickets and Voice Calls.
Technical requirements:
1. Must be full familiar with Zendesk and be able to create triggers and automations.
2. Experience with Magento & Shopify a big plus!
3. Prior experience with Slack a plus.
4. Must have a computer with at least 8GB RAM and noise cancelling headset.
5. You will be required to track your activity on Hubstaff.
Projekt ID: #31302926
Om projektet
25 freelancere byder i gennemsnit $19/timen for dette job
Hey, I just discovered about your project Quality Assurance Supervisor - Customer Service and I am ready to start immediately ! I am skilled in Customer Service, Sales Account Management, Customer Experience, Customer Flere
Hi there, I hope you are healthy and fine in these times. I am Rai from Pakistan and I work as Customer Support Rep and VA. I have worked previously with TestGorilla and DropFunnels as a Customer support agent. My mai Flere
Hi, I am a skilled and experienced customer relationship management engineer. I used to work in HCL Technologies and have 5 years of experience in the field. My earlier clients were Smith&Nephew, Etihad Airways and Uni Flere
I was working in New York for a big bridal company - Monica's Bridal for 3 years. Handled 100+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product informat Flere
Hello. I have read the description of this job and I understand it quite well. Therefore, I can guarantee using my experience in quality assurance in an E-commercial company to deliver this job efficiently for you. Ple Flere
Hi, I am a professional customer service manager and specialist working for the last 8 years virtually. Currently working as a customer service specialist in a US company. I can handle all the tasks mentioned and wil Flere
Domínio da plataforma Zendesk e customização da ferramenta para atendimento ao cliente e também domínio de integração com o Slack para atendimentos mais ágeis
