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IVR VoiceGuide Script Design - Predictive / Preview/ AutoDialer

I use IVR software called VoiceGuide, at [url removed, login to view] . Operating system is Windows 2000 . Telephony hardware is Proline/2V analog. I have the Enterprise 2 line dialer version of the VoiceGuide software.

I am willing to upgrade to Dialogic D/41JCT card if required.

I require someone who knows this IVR software very well and who has worked with this software before, and who has excellent knowledge and experience with Dialogic cards and setup.

I'd like to create a customized predictive dialer that works like this:

I load a database of phone numbers and names, and I monitor each call going out.

If it is a number no longer in service, I press a button on computer keyboard (or click on the screen a button) or press a button on

the phone, and the system will hangup and automatically dial the next

number.

If it is an answering machine, I wait for the machine to finish, and at the prompt, I press a button on the computer keyboard / screen, or phone, and the system will play a pre-recorded voicemail message, but I don't wait around for the voicemail to be completed; instead, the system will do this for me, while the system switches to a second line and dials the next number.

If it is a live person, I will go ahead and talk, and after the

conversation, I press a button on the keyboard/ screen or phone , to let the system hang up and dial the next number.

All the while, I can see on my computer screen which number I'm speaking to, and what the name of the person is, as was specified by the database (.xls) record. This would be very similar to the Citalink Live Dialer system as shown at [url removed, login to view]

Færdigheder: Telemarketing, Visual Basic, Windows Skrivebord, XML

Se mere: citalink free trial, voiceguide ivr, line card, visual design software, excellent knowledge, design hardware, design go, ahead design, voiceguide autodialer, computer hardware design, screen design, record call, next design, name customized, machine design, ivr setup, hang, dialogic, call record, call design, answering service, answering machine, conversation script, database design record, design windows

Om arbejdsgiveren:
( 0 bedømmelser ) Vancouver, Canada

Projekt-ID: #279325

2 freelancere byder i gennemsnit $500 for dette job

lexican

You can use Telephony API (TAPI) for this purpose. Using TAPI, you could do following features: - make a call - check the pickup event - check if the remote party is human or machine, by using frequency comparator Mere

$250 USD in 5 dage
(6 bedømmelser)
4.5
opencomm

Opencomm Argentina specializes in providing high technology. We have the important experience in this type de development. I'm very interested in working with you. Plaese send me more information. Other posibility fo Mere

$750 USD in 20 dage
(0 bedømmelser)
0.0