AWS EC2 Linux web server can't login

Hi Freelancers,

We have an Amazon EC2 Linux server - Red Hat which is running a web-site.

The web designer told me that his FTP access stop working. I then asked the "sys-admin" who helps us manage the server to look at it, and he says that he can login with ftp user, but then there's something with permissions of folders and the user doesn't have access.. something like that... he was doing additional diagnostics regarding that.

Here's the current issue:

We usually logged in to server via Putty/ssh and also used .ppk file since AWS seems to require that.

Now, we can't login to the server anymore. We always used to login with username: ec2-user , and then we can switch to Root user. But now, when we try to connect with Putty/ssh, and type in username: ec2-user, the ssh terminal immediately says "Server refused key" , and Putty says: "disconnected: no supported authentication methods available" .

If i try the same, and try to enter "root" username, it says:

Authenticating with public key "imported-openssh-key"

Please login as the user "ec2-user" rather than the user "root".

Then it just closes.

I don't know what may have caused this. The web server is still running just fine, but we can't login to it anymore (as described above). We do have full login to AWS EC2 Console.

We need help with the following:

1. Diagnosing this to see what have happened

2. Restoring our Root access and creating FTP user so it works properly

3. Creating an FTP user and make sure it works properly

4. Offer options to set-up automatic daily backup of the server, set-up the backup and show how to backup/restore.

Looking forward hearing back from you!

Evner: Amazon Web Services, Linux, WordPress

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Om arbejdsgiveren:
( 19 bedømmelser ) south san francisco, United States

Projekt ID: #6005177

Tildelt til:


Hello, I have over 9 years experience as an Linux admin and strong experience with EC2.. there can be several reasons why this could happen.. one of them can be if there was changed permissions of the .ssh file in the Flere

$115 USD på 1 dag
(268 bedømmelser)

8 freelancere byder i gennemsnit $64 på dette job


Hello, I am an experience system admin and i can help you in this project. You can view my profile for similar projects i have completed. I am ready to start on it and if you have any query please feel free to ask. Flere

$29 USD på 1 dag
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Hello, Thanks for your last project to me. It will be good if you can first provide me the login credentials for AWS console login, EC2-user and root, so that I can go through the issue. Please initiate a chat for the Flere

$28 USD in 0 dage
(9 bedømmelser)

Hello Sir, I am Working with Data Center Organization as a Linux and windows Expert, I have more than 8 years’ experience in Web hosting and migration, working on more than 1000 of Linux and Windows servers. I will Flere

$30 USD på 1 dag
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Hello, from what you're saying I'd say that your server is compromised. It's not problem to get the tasks done you want but you *SHOULD* reinstall the whole machine. After a system has been compromised there is n Flere

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Hello, I'm a sysadmin with 8 years of professional experience. I have worked with several hosting companies, and I have a lot of experience solving problems very quickly. I love working with the following technolo Flere

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Hello sir, I have an experience of 3 year in Linux filed.I'm an expert in Linux and Amazon. I need amazon Control panel login , We can create new key pair, I will help you to login via ssh and solve ftp issue,Also I Flere

$30 USD på 1 dag
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IT Professional with 9 years experience, specialization in virtualization & cloud computing. AWS Certified. I have a couple of solutions we can try if you still have original .pem file. If that does not work, we h Flere

$55 USD på 1 dag
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I know how you feel you need to get this done right now, I have an EC2 server of my own and would be available to help right away. Please accept my bid and we can start troubleshooting it right away. Thanks, Richard Flere

$27 USD in 0 dage
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