Web Hosting Support Outsourcing

Shortly I will be starting a webhositng reseller business using host gator as the parent company. I wish to outsource my hosting support to 1-2 people on a per account per month basis. I have looked at specialist webhosting support companies but wanted to get a feel for what freelancers migh offer.

Nature of the work

Transfering hosting accounts from other hosting servers to ours

Managing domain names and DNS settings

Promptly replying to and dealing with support tickets for hosting, domains and email problems (there will also be online tutorials to help customers)

Contacting hostgator about issues if required

Installing scripts (paid extra depending on work required)

Assisting people with hardly any computer skills to get their websites up and running

Applications used are



WHMAutopilot - using their ticketing system

Skills needed

Exceptional written communication skills for email support

Unrellenting patience and courtesy for dealing with people who are rude to you and know nothing about their own websites

Fast response time


Good general knowledge of hosting mechanics

Reliabaliity and honesty

In PMB please state:

Your bid per account we host per month

Your RELEVANT experience

Any quetions you have (the more the better)

Please dont

Bid if you cant do what is required

Copy and paste a whole bunch of irrelevant rubbish about your company and how great you are

Bid if you have any feedback less than 8

Please include the words 'rubber ducky' with your initial bid so i know you've read this. If you have read this - thanks

Please remember that in PMB you should post your bid on a 'per account' basis. For example, if you would provide email support for $1 per account that we host per month then state that. Im not looking at employing anyone on a per hour basis. As the number of hosting accounts we get increases, so to will your pay.

Evner: Projekt Ledelse, SEO, Telemarketing, Web Sikkerhed

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Om arbejdsgiveren:
( 34 bedømmelser ) Mt Maungaanui, New Zealand

Projekt ID: #83110