I have some business in Florida related to marble and granite marketing, and I'd like to build a Saas solution to allow me and other business partners to get reviews from our customers about each experience that they had with us.
When a transaction is done (a service, product sold), I'd like to have an interface to register that transaction, triggering the system to ask the customer how was that experience through Text or e-mail. This review shall be stored in the system, allow me to properly reply to my customer (through the system), making our relationship even better.
Also, it is important to monitor Google and Facebook, to get all the reviews registered directly in those platforms, in order to allow me to answer them through the system.
The system shall alert me when a new review is published directly in Google and Facebook.
The system shall be developed in a cloud architecture, with Back/Controller in Java and Front in Angular.