I gang

IVR - Audio Mining

I need an application acquire data from an IVR system

We have a marketing need to access an IVR system:

The Application (desktop/server) will:

> Dial into an IVR system

> Listen to prompt and wait for silence

> > Then enter DTMF tones to answer a fixed question (always the same digit(s))

> Listen to prompt and wait for silence

> > Then enter DTMF tones to answer a fixed question (always the same digit(s))

> Listen to prompt and wait for silence

> > Then enter DTMF tones to answer a question with a value from an input list

> > Listen to the ANSWER and store the result(s) along with the input value into a .csv file

> > > the result may say no data available OR

> > > the result will be a Date, followed by an Amount

This process will run weekly (actually 42 times/year) to collect payment date and amount information from a payer.

... YES, we know that the payer could make life simpler and have a web API, but that's not going to happen.

... How many unique input values, ... Hundreds ...

The IVR actually has the ability to give out multiple results in a single call, but limits the total number of inquiries per originating call. So, some flexibility would be nice.

We will be providing you with the toll-free number to call, and the codes to obtain the results. Accuracy is important, absolute perfection is not imperative, but 95%+ capture quality rate is expected.

We will be importing these results into our database so that we can track trends and target organizations for our services.

The solution is the critical need, if you have the expertise to weave together the components of others with your brilliance, even better, with the hope of an expedient solution.

I look forward to hearing from you very soon.

Færdigheder: VoIP

Se mere: ivr audio, expedient, data mining process, csv codes, quality process services, web audio, voip rate, voip api, perfection, mining from web, database mining, audio voip, audio process, ivr rate, capture audio input, voip capture data, life target, mining server, audio web api, api call access, can access call api, csv file input, web audio api, inquiries database access, csv call

Om arbejdsgiveren:
( 14 bedømmelser ) Raleigh, United States

Projekt-ID: #927414

Tildelt til:

evolvingnetworks

Please see private message

$1000 USD in 5 dage
(0 bedømmelser)
4.0

4 freelancere byder i gennemsnit $1063 for dette job

tektrix1

Kindly Check PMB

$1000 USD in 5 dage
(7 bedømmelser)
5.5
kemlatak

You can use PHP-AGI for presenting this kind of IVR. It has a very high precision.

$1250 USD in 5 dage
(1 bedømmelse)
2.2
hvardan71

Please check PM.

$1000 USD in 5 dage
(1 bedømmelse)
1.0