Lukket

Member Support Manager (Customer Service)

We are looking for an intelligent, experienced and thoughtful individual to be the first point of contact, support the team and help shape the careers of our 50k+ freelance members.

Skillset & Mindset

• Experience in customer service, support, engagement or online customer-facing roles

• Exceptional communicator with problem-solving skills

• Technically proficient with an ability to streamline processes (experience working with and setting up automated processes a bonus)

• Empathetic, confident, intuitive and proactive

Responsibilities

• Responsible for member-related queries including email enquiries and live chat to the point of resolution (must be able to respond to live chat as they come in).

• Act as the main point of contact for our members and help connect the rest of the team.

• Liaise with other members of the team to provide updates, forward relevant emails and support where possible.

• Manage the internal and external review channels.

Software and Tools

G Suite (Gmail, Cal, Drive)

Slack

Intercom (live chat)

HubSpot (project management)

Stripe (payment provider)

Structure

Our team is made up exclusively of freelancers located all around the world. We communicate on Slack, Zoom and email. Our remote setup works due to the team’s passion for our mission, our great company culture, exceptional communication and a proactive mentality.

Availability

All work takes place remotely. The Member Support Manager shall be available throughout the week to respond to enquiries during UK office hours.

This is an ongoing role comprising around 15 - 20 hours per in total. The role pays a fixed monthly amount to be discussed with the successful candidates.

Evner: Virtuel Assistent, Kundeservice, Kundeservice, Customer Retention

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Om arbejdsgiveren:
( 0 bedømmelser ) United Kingdom

Projekt ID: #29876341

41 freelancere byder i gennemsnit £22/timen for dette job

(9 bedømmelser)
6.3
malbakurtulla

Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I am a full time freelan Flere

£27 GBP / time
(19 bedømmelser)
4.9
jurboy

Hello! I can definitely help you with CUSTOMER SUPPORT. I believe I am fit as a I am intelligent, experienced and thoughtful. Moreover, I have an AB Philosophy major in English college degree. I also have 9 years of Flere

£20 GBP / time
(3 bedømmelser)
4.3
emmanuelolapade2

Hello, I am a polished, professional customer service rep offering: • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyal Flere

£18 GBP / time
(4 bedømmelser)
4.5
(2 bedømmelser)
3.7
humaiskhan

Hi there, US/UK Experienced CSR. I just read your job posting and it sounds like you need an expert customer service representative who can boost efficiency, create a wonderful customer experience and be someone you Flere

£25 GBP / time
(1 bedømmelse)
3.4
Aishoo15

I have experience which matches the same skills that your job requires! Dear hiring Manager, Good day! Your job post caught my attention, and I feel that I am the perfect match for the job. I am 5 years experienced Flere

£18 GBP / time
(13 bedømmelser)
3.4
ittegaps

Hello, since I have a lot of free time lately: I am interested in Your project. I am organized, precise, disciplined, and have a good-communication skills. :) Regards, Ola A.

£27 GBP / time
(0 bedømmelser)
0.0
ahsanahmeed540

Customer Service Support Is One Of My expertise I Read Your Project Carefully. And Its Peak My interest And I Would Like to Assure You That I Can Handle This Task In Amazing Way.I am Experience in customer service, su Flere

£18 GBP / time
(0 bedømmelser)
0.0
sibbunigy2j

Hello There, I have read your project description and very excited to work on this project. I am a professional data entry operator and experience in virtual assistant / customer support. I will provide you quali Flere

£18 GBP / time
(0 bedømmelser)
0.0
bajdabajdabajda

Hi i'm interested in this position due to the fact that it's a fixed role and pay.i live in the czech republic and will be glad to be part of this project.

£27 GBP / time
(0 bedømmelser)
0.0
abegailboboyo

Hi! I am interested in the job post. I have experienced in customer service and can work 15-20 hours per week. I am available to work from 6:00 PM to 12:00 Midnight. I will be happy to discuss my qualification in an in Flere

£20 GBP / time
(0 bedømmelser)
0.0
Myeasygig

Haven gone through your Job description, i think i possesses some necessary experience to carry on the task. I have been working as a virtual assistant / Customer support for few years, responding to customers question Flere

£27 GBP / time
(0 bedømmelser)
0.0
sammetadivya

Hello, I have experience working with multiple teams at different locations, acting as point of contact and customer service in an MNC. I would be happy to discuss and provide more details of my experience. Looking fo Flere

£30 GBP / time
(0 bedømmelser)
0.0
Akku51

*2 Strong & Practical REASONS on why you should consider hiring me over other candidates!* Hey this is Akshay from India. Here's my LinkedIn profile:- [login to view URL] First reaso Flere

£18 GBP / time
(0 bedømmelser)
0.0
Angelclairemarie

Hello Client, Good day! I can definitely help you with this kind of responsibility. I have a customer service experience for 5 years and with different account including Amazon in the U.S.A and other online shops as w Flere

£18 GBP / time
(2 bedømmelser)
0.0
ar81266

Hello, Hope you're doing well. According to your credentials and needs, I am able to do this job as I've 3 years of experience as a Virtual Assistant in different shopify stores. Below is the list of Various things I Flere

£18 GBP / time
(0 bedømmelser)
0.0
Gomegome

Respected sir/mam. I am Gomathyesvar I can do this work at affordable price with a satisfaction to u. I can handle both emails and live chat with our customers. I have already experience on it this is my new freelance Flere

£27 GBP / time
(0 bedømmelser)
0.0
MohNasirwahidi

I am sure I can type this as fast as another human being can [login to view URL] me and I am note here to arrogant any thing I believed on my self and confidence. thanks

£20 GBP / time
(0 bedømmelser)
0.0
purvapilgaonkar

I am having experience in handling the customers over mail, chats and phones. For customer support executive serving customers should be the main focus of the employee.

£27 GBP / time
(0 bedømmelser)
0.0