We are looking for an intelligent, experienced and thoughtful individual to be the first point of contact, support the team and help shape the careers of our 50k+ freelance members.
Skillset & Mindset
• Experience in customer service, support, engagement or online customer-facing roles
• Exceptional communicator with problem-solving skills
• Technically proficient with an ability to streamline processes (experience working with and setting up automated processes a bonus)
• Empathetic, confident, intuitive and proactive
• Responsible for member-related queries including email enquiries and live chat to the point of resolution (must be able to respond to live chat as they come in).
• Act as the main point of contact for our members and help connect the rest of the team.
• Liaise with other members of the team to provide updates, forward relevant emails and support where possible.
• Manage the internal and external review channels.
Software and Tools
G Suite (Gmail, Cal, Drive)
Intercom (live chat)
HubSpot (project management)
Stripe (payment provider)
Our team is made up exclusively of freelancers located all around the world. We communicate on Slack, Zoom and email. Our remote setup works due to the team’s passion for our mission, our great company culture, exceptional communication and a proactive mentality.
All work takes place remotely. The Member Support Manager shall be available throughout the week to respond to enquiries during UK office hours.
This is an ongoing role comprising around 15 - 20 hours per in total. The role pays a fixed monthly amount to be discussed with the successful candidates.
41 freelancere byder i gennemsnit £22/timen for dette job
Hello, since I have a lot of free time lately: I am interested in Your project. I am organized, precise, disciplined, and have a good-communication skills. :) Regards, Ola A.
Hi i'm interested in this position due to the fact that it's a fixed role and pay.i live in the czech republic and will be glad to be part of this project.
I am sure I can type this as fast as another human being can [login to view URL] me and I am note here to arrogant any thing I believed on my self and confidence. thanks
I am having experience in handling the customers over mail, chats and phones. For customer support executive serving customers should be the main focus of the employee.