Dear Sir/Madam,
Good day! My name is Jellie Ann and I am very interested in this job. I believe my skills and experience are a good match for the role.
I worked as a Telesales representative at IBM Global Process Services for 1 year in Manila, Philippines. My account was Quickbooks, an accounting software
for small-business owners, accountants and bookkeepers. My job description is as follows:
Front line support via telephones.
Transfer customer calls to appropriate staff.
Upsell products and services that can be integrated with the software.
Make different marketing materials to send to customers in case they requested or if they don't have time to talk at the moment.
Basic troubleshooting a variety of technical and non-technical issues customers is having with the software and other services availed from the company.
Provide technical support for level one escalation issues.
Performs miscellaneous job-related duties as assigned.
For specific issues, Sometimes, I serve as back-up point of representatives when SME's (subject matter expert) are not available.
Guide customers through websites and forums to help them with self help resolution, if in case the customer doesn't have time to stay on the phone.
Document every call as to how the issue was resolved for customer reference in the future.
I also have experience in dealing with customers via customers via ticketing systems, live chat, and VOIP.
I am proficient in Microsoft Windows, as well as Internet Explorer, Mozilla Firefox, Google Chrome, and Opera.
I am hardworking, has a strong attention to detail and dependable. Aside from that, I am proficient in English both written and oral.
I would be able to add value to your team and hope to have the opportunity to discuss this with you.
Best regards,
Jellie Ann H. Castañeda