Indonesian E-commerce Chat Support Needed

@Maladua

Hello, I am interested in your Customer Experience project. I have strong communication skills, pay close attention to detail, and always focus on providing high-quality work. I can handle customer inquiries professionally, respond on time, and help ensure a positive experience for your customers. I am reliable, quick to learn, and committed to meeting deadlines. I would be happy to work with you and deliver excellent results. Thank you for your time. I look forward to hearing from you.

@finatuhepaly

Hi there, As a native Bahasa Indonesia speaker, I can communicate naturally and professionally while ensuring every customer feels heard and respected. I also have working proficiency in English, allowing me to understand internal notes, follow written instructions, and handle occasional bilingual conversations smoothly. In my professional experience, I interact with people daily, answer questions clearly, handle concerns with patience, and remain calm under pressure. These experiences have strengthened my communication skills, attention to detail, and ability to provide excellent customer service. Here's what I can offer: * Fast and courteous responses to customer inquiries * Assistance with product questions, order status, and basic troubleshooting * Careful identification and escalation of refund requests, technical issues, or cases requiring management approval * Accurate daily reports summarizing chat volume, common customer concerns, and escalated cases * Commitment to maintaining quick response times and high customer satisfaction Although I am still building experience with platforms such as Zendesk, Freshdesk, or Intercom, I learn new systems quickly and am confident I can become productive with a short onboarding session. Thank you for your time and consideration. I look forward to discussing how I can support your business. Best regards, Afina

@ahlalmaruf56

Hello, I am very interested in your Customer Support Live Chat position. As a native Indonesian speaker, I can communicate with customers naturally, politely, and professionally. I have experience in administration, customer communication, document management, and handling tasks that require accuracy, patience, and quick responses. I also have sufficient English skills to understand internal notes and communicate when needed. I understand the importance of responding quickly, resolving customer inquiries efficiently, maintaining a friendly tone, and escalating issues such as refunds or technical problems when necessary. I am detail-oriented, responsible, and committed to providing excellent customer service that improves customer satisfaction. Although I am always willing to learn new platforms such as Zendesk, Freshdesk, or Intercom, I adapt quickly to new systems and can become productive in a short time with proper guidance. I am available to work during agreed shifts, provide daily reports, and maintain consistent response times. My goal is to represent your business professionally and ensure every customer has a positive experience. I would be grateful for the opportunity to work with your team and contribute to your company's success. Thank you for your time and consideration. I look forward to hearing from you. Best regards, Ahlal Ma'ruf

@arvarez

Hi! I'm interested in this Indonesian Live Chat Support position. I am fluent in Bahasa Indonesia and comfortable reading English instructions. I communicate clearly, learn new systems quickly, and always strive to provide accurate and friendly customer support. Although I am new to Freelancer, I am reliable, detail-oriented, and committed to delivering excellent service. I would be excited to learn your workflow and contribute to your team. Thank you for your consideration

@Leviandrew

As a native Indonesian speaker with a strong command of English, I am the ideal candidate for this role. I have extensive experience in customer-facing roles, allowing me to handle inquiries—from simple product questions to complex complaints—with patience, empathy, and professionalism. I am highly detail-oriented, familiar with live-chat workflows, and understand the critical importance of maintaining low response times to keep customer satisfaction (CSAT) high. Additionally, my background enables me to seamlessly read internal notes, collaborate with the team, and provide accurate daily summaries. I am ready to ensure your shoppers always receive prompt, friendly, and top-tier support.

@femilia29

Hello, I’m very interested in this Customer Support Live Chat position. I am a native Bahasa Indonesia speaker with strong written communication skills and good English proficiency for reading internal notes and handling bilingual messages. I am patient, detail-oriented, and committed to providing friendly, professional, and timely support to every customer. I can assist customers with product inquiries, order status updates, basic troubleshooting, and complaint handling while maintaining a positive customer experience. I’m also comfortable following procedures, escalating issues when necessary, and preparing daily activity reports. Although I am always eager to learn new tools, I can quickly adapt to platforms such as Zendesk, Freshdesk, Intercom, or similar live chat systems. I am available to start immediately and can work consistently during the required shift. I would appreciate the opportunity to contribute to your team and help maintain excellent customer satisfaction. Thank you for your time and consideration. I look forward to hearing from you. Best regards,
Femilia Aida Maulani

@martinussn

I believe I am a strong candidate for this role because my previous role required me to work efficiently under deadlines, collaborate with team members, and ensure information was always accurate and up to date. I have strong written communication skills and understand the importance of providing courteous, patient, and professional support to customers. I am comfortable handling inquiries, resolving issues calmly, and escalating cases that require additional attention. My ability to stay organized and work independently enables me to maintain fast response times without sacrificing quality. Above all, I am dependable, quick to learn new systems, and committed to delivering excellent customer service that creates a positive experience for every customer.

@Nurulmutiah1104

I'm Nurul Muti'ah, i'm bachelor of English Education, I have some experiences of work, English teacher, English teacher, and supporting staff of PPK.

@JAYHSTRONG06

Hi, I’m Jagadeesh Cheekatla. I have over 4 years of experience in IT Technical Support, providing support through phone, email, and chat channels. Throughout my career, I’ve worked with enterprise customers, resolving issues related to Microsoft 365, Outlook, Teams, Windows, Microsoft Intune, Entra ID, Jamf Pro, Workspace ONE, and endpoint management. Currently, I’m working as a Consultant at Deloitte, where I provide L2/L3 support for enterprise users. My responsibilities include device enrollment, application deployment, user onboarding and offboarding, troubleshooting authentication and Microsoft 365 issues, and managing endpoints using Intune and Jamf. I also collaborate with infrastructure and security teams to resolve complex technical issues while meeting SLA targets. I enjoy troubleshooting, working directly with users, and learning new technologies. I’m now looking for an opportunity where I can further enhance my skills in Modern Workplace and Endpoint Management while contributing to the organization’s success.”

@samj515

Hello, I am an experienced customer support professional with a strong focus on delivering prompt, friendly, and professional customer service. I have experience handling customer inquiries, order-related questions, troubleshooting, escalations, and maintaining high customer satisfaction standards. I am comfortable working with live chat and ticketing platforms and can quickly adapt to tools such as Zendesk, Freshdesk, or Intercom. I am detail-oriented, patient, and understand the importance of fast response times and accurate issue resolution. While I am fluent in English and experienced in customer communication, I want to be transparent that I am not a native Bahasa Indonesia speaker. However, I am a fast learner and comfortable working with multilingual workflows and translation tools when appropriate. I can provide reliable chat coverage, maintain daily activity logs, and ensure escalations are handled properly according to your processes. I would be happy to discuss your requirements and determine whether my skills are a good fit for your team. Best regards, Suman Juyal

@areksby

Hello, I am interested in your Customer Support project and would love the opportunity to work with you. I have experience handling customer inquiries, providing timely responses, resolving issues professionally, and maintaining clear communication. I am comfortable using email, chat, and other support tools, and I am committed to delivering excellent customer service while ensuring customer satisfaction. I am reliable, detail-oriented, and able to learn new systems quickly. I am available to start immediately and can adapt to your preferred working hours. Thank you for considering my application. I look forward to discussing how I can contribute to your team. Best regards, Buya Putra

@arifkahp9

Saya ingin begabung di perkerjaan ini , dan saya akan selalu siap untuk menjalankan nyaa dengan baik dan benar

@lestiana260120

Dear Hiring Manager, I am a native Indonesian speaker with professional English fluency, making me the perfect fit for your E-commerce Live-Chat Support role. I am highly experienced in managing real-time chat inquiries, keeping response times low, and handling customer complaints with a patient and courteous tone. Additionally, I am familiar with live-chat tools like Intercom and Freshdesk, and I am ready to provide consistent coverage and concise daily logs within your $15.00 – $25.00/hr budget. I am available to start immediately and would love to help keep your customers smiling!

@byronw7

"Hello. I’m a dedicated and results-driven freelancer from South Africa with a strong focus on delivering high-quality work that helps clients achieve real results. I take the time to fully understand each project’s goals, communicate clearly throughout the process, and provide solutions that are both professional and reliable." I am the ideal candidate for your Indonesian E-commerce Chat Support project. With native-level Bahasa Indonesia proficiency and adaptability to seamlessly switch to English, I excel in maintaining a user-friendly and professional chat environment. While new to freelancer, I bring a wealth of experience to ensure integrated and automated solutions. I’m confident I can help you build a polished, high-converting system that supports your business goals. I’d love the opportunity to discuss your project further and see how I can contribute. Regards, Byron Walbrugh

@Edwin1904

Hallo, I am a professional who combines interpersonal communication excellence in Customer Service with strategic leadership capabilities as a Team Manager. I bring 2 years of on-site experience, complemented by the last 6 months heavily focused on remote customer service operations. I am adept at optimizing customer satisfaction while driving team productivity and well-being to achieve corporate operational goals

@hadiyatulm3

As a native Indonesian speaker with fluent professional English, I am thrilled to submit my proposal for your E-commerce Chat Support position. With over 4 years of experience in fast-paced customer care and live-chat operations, I am well-equipped to keep your shoppers smiling and your response times low. Why I am a great fit for your project: High-Volume Chat Experience: In my role for the Garuda Indonesia project, I successfully handled 60+ daily critical customer interactions via phone and digital channels. I excel at maintaining a patient, empathetic tone, turning product inquiries or complaints into positive experiences. E-commerce & Live-Chat Tool Fluency: I hold an official Zendesk Agent Badge and a SaaS Customer Success certification. I am highly comfortable navigating live-chat platforms like Zendesk, Intercom, and HubSpot. Running my own digital affiliate operation also gives me a deep understanding of online shopper behavior and order tracking. Metric-Driven & Organized: I prioritize fast response times and data integrity. I will easily deliver your required daily logs summarizing chat volume, recurring issues, and cleanly tagged escalations to management. I am available immediately to provide consistent coverage during your agreed shifts. Thank you, and I look forward to supporting your business! Best regards, Hadiyatul Mutoharoh

@manky8

Hello, I'm a bilingual professional with experience in banking and public sector regulatory work both roles demanded clear, patient, and well-structured written communication with a wide range of people daily. I haven't worked formally in e-commerce chat support before, and I want to be upfront about that. However, my background in handling inquiries, complaints, and escalations particularly during my time in banking maps closely to what you've described here. I'm a native Bahasa Indonesia speaker with solid English proficiency, and I'm used to writing prompt, courteous responses under time pressure. I haven't used Zendesk or Freshdesk directly, but I'm a quick learner and comfortable with structured platforms your onboarding offer is much appreciated. If it helps you assess fit, I'd be glad to complete a short trial session or sample interaction before any commitment. My proposed rate: $18 USD/hour, reflecting my communication strengths while acknowledging this would be my first formal e-commerce support role. Hope to hear from you, happy to discuss further.

@tisnabunga

Hello, I am a native Indonesian speaker with customer service experience from Bank Mandiri and my own online business. I communicate clearly, handle customer inquiries professionally, and resolve issues with patience. I also have good English skills for understanding internal notes and can start immediately. I would love the opportunity to support your Indonesian customers. Thanks

@pravees04

Hello! I am an aspiring Data Analyst with skills in Excel, Excel Data Entry, SQL, Power BI, and Python. I have experience with data entry, data cleaning, organizing spreadsheets, creating reports, and building dashboards. I pay close attention to detail and always deliver accurate, high-quality work on time. I am a quick learner, communicate clearly, and am committed to providing the best results for every project. I would be happy to help with your project and look forward to working with you. Thank you for your time and consideration.