Please translate the following into French:
I'm one of the Directors of the company that operates Parfums de Sauvat on Amazon. I'm sorry you haven't enjoyed your shopping experience with us on this occasion. Our team work hard to ensure customer satisfaction but occasionally things do go wrong, as has happened in this case. Amazon is an important marketplace for us and we have to reach high standards of delivery to maintain our presence. Companies who don't take that seriously do not last more than a short time on Amazon. We have been operating successfully on Amazon for a number of years now and we're keen to make sure this continues. I know that the customer service team have addressed your issue. However, because of the inconvenience you have been caused, I'd like to send you a complimentary bottle of perfume or cologne from our store up to the value of €30. Could you possibly take a look at our Amazon Parfums de Sauvat store and see if there's something you like and let me know? Here's the link
[url removed, login to view]
I look forward to hearing from you and hope that we can gain back your trust and confidence.
Parfums de Sauvat
Thanks. I'll arrange to have this sent out to you.
Would you be kind enough to consider removing your feedback? It's a simple process.
Parfums de Sauvat
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