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Busco un formador con amplia experiencia en entornos BPO y operaciones de Contact Center que diseñe e imparta un programa presencial de desarrollo de líderes. Objetivo Quiero que mis coordinadores y supervisores fortalezcan su capacidad para: • Gestionar equipos de alto desempeño. • Comunicar de forma clara y motivadora con agentes y clientes. • Dominar las hard skills propias del Contact Center (métricas, KPIs, manejo de herramientas y calidad de servicio). Valoraré experiencia formando mandos medios en plataformas BPO, referencias verificables y estilo didáctico práctico. Ubicación Medellin, Colombia. Si puedes aportar resultados medibles de formaciones anteriores, me encantará revisar tu propuesta.
Project ID: 40371341
4 proposals
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4 freelancers are bidding on average €36 EUR/hour for this job

Hola, Vi tu proyecto de formación para líderes en Contact Center y BPO en Medellín. Necesitas un formador presencial para coordinadores y supervisores — gestión de equipos de alto desempeño, comunicación, métricas, KPIs, herramientas, calidad de servicio. Ofrezco servicios de formación y desarrollo de liderazgo. Tengo experiencia formando mandos medios en entornos BPO y Contact Center. Mi estilo es práctico y orientado a resultados medibles. Envíame los detalles de tu programa y las fechas previstas. Gracias, Revival
€36 EUR in 40 days
6.0
6.0

Hey , I just went through the project description, and I see you are looking for someone experienced in Leadership Development, Public Speaking, Photoshop, BPO, Instructional Design, Graphic Design, Performance Management, Training, Logo Design and Corporate Identity. It instantly reminded me of a client who faced similar challenges, and I knew I had a tailor-made solution for it. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: • Is there anything else you’d like to add to the project details? • What’s the top hurdle you’re facing with this project? • What is the timeline to get this done? Why Choose Me? 250+ Projects. 5 Years. Zero Misses. My reputation is built on a single metric: Flawless Execution. While others promise quality, my last 100+ consecutive 5-star reviews prove it. I don’t just finish the job; I set the standard. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) The portfolio here is just the tip of the iceberg. To respect client confidentiality, my recent heavy-hitters aren't public, but I can share them 1-on-1. Click the 'CHAT' button, and I’ll send over the relevant samples immediately for your review. Regards, Abdul Haseeb Siddiqui.
€36 EUR in 30 days
5.0
5.0

Hi , You need an expert in BPO, Logo Design, Corporate Identity, Instructional Design, Photoshop, Leadership Development, Performance Management, Public Speaking, Training and Graphic Design, and I have a tailor-made solution ready for you. Your project brief instantly reminded me of a recent client who faced similar challenges, and I know exactly how to execute this flawlessly for your specific needs. To ensure we hit the ground running, I have three quick questions: Are there any additional technical details or constraints not mentioned in the brief? What is the primary hurdle currently blocking your progress on this? What is your strict timeline for completion? Why trust me with your project? The Record: 250+ Projects. 6+ Years. 100+ consecutive 5-star reviews. The Standard: Zero misses. I don’t just finish the job; I guarantee flawless execution. The Availability: Full-time freelancer, online 9 AM - 9 PM EST. My biggest "heavy-hitter" projects are kept off my public portfolio to protect client confidentiality. Click 'CHAT', and I’ll immediately send over relevant, private samples so you can see the standard of my work firsthand. Best regards, Syed Fawad Ahmed.
€36 EUR in 38 days
0.0
0.0

Barcelona, Spain
Member since Apr 14, 2026
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