In this role, you will utilize our product catalog to act as a consultant, helping our customers find exactly what they need. Due to our rapid growth, we are seeking qualified candidates who enjoy helping customers, can communicate clearly, are personable, and and are looking for a long-term commitment. Your enthusiasm for exceeding clients’ expectations will make you successful in this position.
- Must be available during the working hours of 6am -3pm PST
- Must have a reliable computer and high-speed internet. What is your internet speed? Please take a screenshot from [login to view URL] and attach as part of your application.
- Must be able to proficiently read, write and speak English
JOB DUTIES & RESPONSIBILITIES - Things You’ll Do Day-to-Day
1. Provide outstanding customer service via email, phone, or chat
2. Place orders for customers over the phone, current call volume 10-15 calls a day
3. Return voice messages, missed calls, and follow-up with customers
4. Answer questions about products, stock levels, order changes, order status updates, refunds, replacements etc.
5. Research customer inquiries including being able to read and comprehend manufacturer specifications.
6. Work with mathematical concepts such as fractions and metrics as related to our industry.
Are you looking for a long-term, stable job with career opportunities for professional growth? Work for a small company with a great reputation! Help us maintain our thousands of 5-star reviews on every e-commerce platform including Yelp and Google. Rok Hardware specializes in decorative and functional hardware, as well as kitchen and bathroom cabinetry.
In order to be considered for this position, ALL questions must be answered with a VOICE SAMPLE (ex: MP3) . You will need to use our company website or other online resources. In voice samples, please record yourslef reading the question as well as respond as a professional customer service representative.
1. Hi! What is the widespread faucet measurement for this Chemcore sink, CH25x0-3? -Samantha
2. Good Morning. I have a Blum 170 Degree clip top hinge. Can I make this soft-close? If yes, can you please provide me with the part number? -Darrell
3. I would like to place an order. I am looking for 3/8" overlay soft closing hinge with press-In dowels. Is this the correct Blum product, 38N355C.06? -Chase (Please confirm or provide the correct part number)
4. Good evening! I received my international shipping quote. Everything looks good. What's the next step? I would like to place my order. -Robert
5. Respond in a voice sample, Your shift hours will be 6 am - 3 pm PST. Where do you live? What time is this shift in your time zone? Tell me why this shift works for your schedule. Are you willing and able to work Saturdays (10am-3pm PST)?