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Order Processing & Customer Service Rep: Phone, Email, Chat Support

SUMMARY:

In this role, you will utilize our product catalog to act as a consultant, helping our customers find exactly what they need. Due to our rapid growth, we are seeking qualified candidates who enjoy helping customers, can communicate clearly, are personable, and and are looking for a long-term commitment. Your enthusiasm for exceeding clients’ expectations will make you successful in this position.

REQUIREMENTS

- Must be available during the working hours of 6am -3pm PST

- Must have a reliable computer and high-speed internet. What is your internet speed? Please take a screenshot from [login to view URL] and attach as part of your application.

- Must be able to proficiently read, write and speak English

JOB DUTIES & RESPONSIBILITIES - Things You’ll Do Day-to-Day

1. Provide outstanding customer service via email, phone, or chat

2. Place orders for customers over the phone, current call volume 10-15 calls a day

3. Return voice messages, missed calls, and follow-up with customers

4. Answer questions about products, stock levels, order changes, order status updates, refunds, replacements etc.

5. Research customer inquiries including being able to read and comprehend manufacturer specifications.

6. Work with mathematical concepts such as fractions and metrics as related to our industry.

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THE COMPANY:

Are you looking for a long-term, stable job with career opportunities for professional growth? Work for a small company with a great reputation! Help us maintain our thousands of 5-star reviews on every e-commerce platform including Yelp and Google. Rok Hardware specializes in decorative and functional hardware, as well as kitchen and bathroom cabinetry.

QUESTIONS:

In order to be considered for this position, ALL questions must be answered with a VOICE SAMPLE (ex: MP3) . You will need to use our company website or other online resources. In voice samples, please record yourslef reading the question as well as respond as a professional customer service representative.

1. Hi! What is the widespread faucet measurement for this Chemcore sink, CH25x0-3? -Samantha

2. Good Morning. I have a Blum 170 Degree clip top hinge. Can I make this soft-close? If yes, can you please provide me with the part number? -Darrell

3. I would like to place an order. I am looking for 3/8" overlay soft closing hinge with press-In dowels. Is this the correct Blum product, 38N355C.06? -Chase (Please confirm or provide the correct part number)

4. Good evening! I received my international shipping quote. Everything looks good. What's the next step? I would like to place my order. -Robert

5. Respond in a voice sample, Your shift hours will be 6 am - 3 pm PST. Where do you live? What time is this shift in your time zone? Tell me why this shift works for your schedule. Are you willing and able to work Saturdays (10am-3pm PST)?

Evner: Telefonhåndtering, Salg, Kundeservice, E-mailhåndtering, Virtuel Assistent

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Om arbejdsgiveren:
( 0 bedømmelser ) Irvine, United States

Projekt ID: #22171806

42 freelancere byder i gennemsnit $5/time for dette job

jonna88

Hello there, how are you? Wondering if you have time to discuss about this project? I can do chat and email support only. Hoping to hear from you. Thanks!

$5 USD / time
(52 bedømmelser)
6.2
semi786

Hi Sir/Madam, It is being my pleasure to introduce you to me. I am an expert in email, calls, and chat. I will as per company requirements. I agree with the time. I work for Saturday also. I am from India. I work in U Flere

$3 USD / time
(11 bedømmelser)
5.4
okechukwu1

Hello! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role Flere

$8 USD / time
(6 bedømmelser)
5.3
VOTIKO

Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral Flere

$5 USD / time
(10 bedømmelser)
4.9
expertserv

Hello Sir, I am a professional Virtual Assistant, Customer Support, and eCommerce expert, having a good hand on Email Handling, Live Chat Support, Phone Calling, Marketing, Data Entry, Web Research also in Product Re Flere

$6 USD / time
(21 bedømmelser)
5.1
skahsanarifus

Hi there, At first, take my sincere respect. I have gone through your project description and I have understood that I have perfect and best freelancer to complete your project with 100% perfection because I have eno Flere

$5 USD / time
(6 bedømmelser)
2.0
ITSolution24x7

I Will Be Your ⭐⭐Virtual Assistant⭐⭐ Order Processing & Customer Service Rep: Phone, Email, Chat Support ⭐No advance payment. ⭐Pay once project completed # Customer Service Support # Social Media Marketing Plan and Flere

$5 USD / time
(2 bedømmelser)
0.8
nitishsahotra

Dear Re: Please accept this as my application for the position of freelance VA with Peace, Love & Tambourines. From this year, I have been building my online presence to work independently. Looking through the requirem Flere

$8 USD / time
(0 bedømmelser)
0.0
bacsagb

Hi there, First off, Congratulations on your business' rapid growth. I'd like to be a part of a team whose passion is to provide high-quality customer service enthusiastically. I worked in a customer service field for Flere

$6 USD / time
(0 bedømmelser)
0.0
muhafizqurbani77

If need so assist me Relevant Skills and Experience I can everywhere anytime anything what you want

$5 USD / time
(0 bedømmelser)
0.0
Kawariya1822

I carefully read all description of your project and I am suitable. Relevant Skills and Experience I am done these type of project in recently

$5 USD / time
(0 bedømmelser)
0.0
annu007puniya

I am interested in this project. I have excellent knowledge of customer service provider.i can understand customer satisfaction process.

$2 USD / time
(0 bedømmelser)
0.0
erichfreeland

I live in North Carolina. My time zone is est. I can work Saturdays. This job will fit my schedule due to the time the hours are my time. I have both the skills and experience to do this job effectively with over five Flere

$5 USD / time
(0 bedømmelser)
0.0
$5 USD / time
(0 bedømmelser)
0.0
seriea4luv

It is being my pleasure to introduce you to me. I am an expert in email, calls, and chat. I will as per company requirements. I agree with the time. I work for Saturday also. I am from India. I work in US Shift. I am a Flere

$5 USD / time
(0 bedømmelser)
0.0
Camerdrene

Many Years of experience. Previous worker at sitel for morethan 5 years. i am ready to work immediately and for any number of hours required.

$4 USD / time
(0 bedømmelser)
0.0
paulvillacorta

Hi, If you're looking for a better virtual team to do Customer Support (Phone, Email, and Chat), appointment setting, cold calling, sales, Virtual Assistant and the like. We are based in the Philippines and we have a Flere

$5 USD / time
(0 bedømmelser)
0.0
vinsmagala

Am very interested in this project and am sure I can complete this as soon as possible. And also ready to do the upcoming project of u.

$5 USD / time
(0 bedømmelser)
0.0
M0diAhmed

Hi, Sir. I am experienced customer service specialist, I have worked both as a call and live chat representative for multinational organisations. I have worked as a live chat representative for various clients around t Flere

$5 USD / time
(0 bedømmelser)
0.0
planetpeyjay29

Hello there! I am glad I found your project. I have been in the Customer Service World for almost 8 years now. I have been trained and been certified as a Customer Service Specialist in the largest telecommunications Flere

$6 USD / time
(0 bedømmelser)
0.0