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Pay is $4/hour. Only respond if you agree to this pay rate. I run a small U.S.-based operation that needs hands-on help with day-to-day customer interactions. From 12 p.m. to 3 p.m. Eastern (that’s 12 a.m.–3 a.m. Manila time), I receive a steady flow of inbound calls and emails, plus occasional outbound follow-ups, and I want every contact handled promptly and professionally. During that three-hour window you will: • answer incoming calls and place quick outbound callbacks when required, • reply to customer emails in a friendly, concise tone, and • keep our live-chat widget active so no visitor waits more than a minute. A rock-solid, high-speed internet connection is essential—dropped calls or slow chat responses won’t work for us. I currently forward calls through a VoIP line. Please be punctual, detail-oriented, and comfortable switching between phone, email, and chat channels seamlessly. A short end-of-shift summary (call log, resolved tickets, anything pending) will wrap up each day so I can pick up where you leave off. Outbound sales is also a must. If you have a calm phone presence, clear English, and experience juggling multiple support channels, I’d love to work together. Pay is $4/hour. Only respond if you agree to this pay rate.
Project ID: 40398769
23 proposals
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Active 18 hours ago
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23 freelancers are bidding on average $18 USD for this job

Over years of working in project management and artificial intelligence, my team at Zayer Tech has developed the impeccable skill set needed to fulfill this role with excellence. Our talents range from customer service to telemarketing, perfectly aligning with your needs for an extraordinary Philippines-based Virtual Assistant. Not only can we efficiently handle inbound calls and manage outbound follow-ups during the designated time frame, our experience in managing multiple support channels will ensure that all incoming emails and live chats are promptly and professionally tended to; no visitor waits longer than a minute. Moreover, this role fits perfectly within my team's hyper-efficient approach to project management. So if you're looking for someone who not only meets your expectation but surpasses them, chooses Zayer Tech. With us on board, you will experience commitment tied to results, streamlined processes augmented by AI-driven solutions – all at a highly competitive rate of $4/hour
$20 USD in 7 days
6.8
6.8

With a background that spans customer service, virtual assistance, and content creation, I believe I offer a unique blend of skills and experience that make me a fantastic fit for your operation. You mentioned the importance of clear communication, and as a professional content writer, concise writing is my bread and butter. I have the capability to answer customer emails and chat messages with a friendly tone while not sacrificing on clarity or losing important details. Moreover, I'm acutely aware that outsourcing can raise concerns about reliability regarding dropped calls or slow chat responses. When it comes to technical requirements like high-speed internet connections for uninterrupted virtual conversations, I assure you that I am more than competent; punctuality is another core pillar of my work ethic. Lastly, I am well-versed in all of the software systems you used including Microsoft Office and Google Docs & Sheets. My ability to adapt to different project requirements coupled with strong time management would immensely benefit your team, allowing me to keep live-chat widget active so no visitors wait more than a minute while ensuring a well-organized end-of-shift summary to smoothly continue project workflow. Given my extensive experience within your budget at $4/hour, there's no doubt in my mind that I can keep up with your demands efficiently and - importantly - affordably.
$20 USD in 1 day
2.7
2.7

Hello, I hope you're doing well. After carefully reviewing your requirements, I'm confident in my ability to meet them with the utmost accuracy in the shortest time possible as I have worked on similar projects. I have worked on similar projects as an expert where I delivered 100% quality. Chat me up; let's discuss your project in detail and get started right away. Thank you.
$20 USD in 7 days
0.0
0.0

Hola, espero estés bien. Al Revisar tus requisitos, confío en mi capacidad para cumplirlos con la máxima precisión posible, ya que he trabajado en otras ocaciones con algo similares. He trabajado en proyectos similares of customer service, where I effectively managed inbound calls, emails, and live chats, ensuring each customer was addressed promptly and professionally. My fluency in both English and Spanish, combined with my calm phone presence, allows me to handle diverse customer needs with ease. Crucially, I understand the importance of a reliable internet connection and have the infrastructure necessary to support clear communication voia VoIP line precisely your specfic hours (12 p.m. to 3 p.m. Eastern) without any disruptions. I am highly organized and detail-oriented which will benefit you in maintaining end-of-shift summaries logging all important details for a seamless hand-off at the end of each day. I understand that outbound sales is a must for this project and can assure you that full adherence to the sales strategy will be prioritized at all times. What's more, I've developed excellent problem-solving skills which will be invaluable when addressing any incoming inquiries and providing prompt solutions.
$20 USD in 7 days
0.0
0.0

Je pense que ma candidature se distingue parce que j’ai bien compris les besoins de votre projet et je suis capable d’y répondre efficacement. Je suis sérieuse, organisée et attentive aux détails. Je m’engage à fournir un travail de qualité et à respecter les délais. Je suis également disponible pour commencer immédiatement.
$20 USD in 7 days
0.0
0.0

Hello! I'm a newbie so I'm currently looking forward for an experience like this. I thing I can assure you is that I'm patient enough to listen, attentive and detail-oriented. Plus your designed working time is highly manageable. Hope you can consider me. Thank you!
$20 USD in 7 days
0.0
0.0

Hi, I’m happy to work at the stated rate of $4 per hour and I’m interested in supporting your daily customer operations. I have solid experience handling inbound and outbound calls, email support, and live chat simultaneously while keeping response times fast and conversations professional. I’m comfortable working during the 12 p.m. to 3 p.m. Eastern window and I understand how important punctuality and reliability are for a real time customer facing role. My internet connection is stable and high speed, and I’m familiar with VoIP calling environments. I can confidently manage call handling, quick callbacks, friendly and concise email replies, and live chat monitoring so visitors never feel ignored. I’m also comfortable with outbound sales and follow ups, and I understand how to keep interactions polite, persuasive, and results focused. You can expect a clear end of shift summary after every session including call logs, resolved requests, and pending items so your workflow stays smooth and organized. I would love the opportunity to become a dependable part of your daily operations and help you maintain a professional experience for every customer. Looking forward to hearing from you.
$10 USD in 1 day
0.0
0.0

Hi, I came across your U.S.-based support project and I’m very interested in supporting your daily customer interactions. I have experience in customer support where I handle calls, emails, and chats while maintaining a professional and friendly tone. I’m comfortable managing inbound and outbound calls, responding to emails clearly, and ensuring quick replies on live chat. I understand the importance of being punctual, handling multiple channels efficiently, and maintaining a smooth customer experience. I have a stable internet connection and can ensure consistent availability during the required time window. I’m also comfortable with basic sales communication and follow-ups when needed. I’m detail-oriented and can provide a clear end-of-shift summary including call logs, resolved issues, and pending tasks. I’m happy to work at the mentioned rate of $4/hour and would love to contribute to your operation. Thank you.
$10 USD in 7 days
0.0
0.0

Hi, I’m very interested in this role and I’m comfortable with the $4/hour rate. I have solid experience in call centers, as a virtual assistant, and in B2B customer service. I’ve handled both inbound and outbound calls, including sales, follow-ups, and customer support, while maintaining a professional and friendly tone. I’m also experienced in managing emails and live chat simultaneously, ensuring quick and accurate responses. I’m familiar with using VoIP systems and Bonline, and I’m confident in handling calls smoothly without delays or technical issues. I have a reliable high-speed internet connection and I’m used to working night shifts, so the 12 a.m.–3 a.m. Manila schedule works perfectly for me. I’m detail-oriented, punctual, and comfortable switching between phone, email, and chat seamlessly. I understand the importance of outbound sales and building strong customer relationships. I can provide clear end-of-shift reports with call logs, resolved concerns, and pending tasks. I’d love the opportunity to support your business.
$20 USD in 7 days
0.0
0.0

Hello, I’m interested in this role and I’m comfortable with the $4/hour rate. I have solid experience in customer service and virtual assistance, handling live chat, email support, and phone calls in fast-paced environments. I’m used to responding quickly, staying polite under pressure, and switching between communication channels without delays or confusion. In my previous work in property management support, I managed guest communication, follow-ups, and daily task coordination, which helped me develop strong attention to detail and consistency with reporting. I always make sure updates are clear and nothing is missed during handovers. I’m also confident with outbound calls when needed and can maintain a calm, professional tone with customers at all times. I have stable high-speed internet and can fully commit to your overnight shift schedule. I’m reliable, organised, and focused on keeping operations running smoothly. I’d appreciate the opportunity to discuss further and can start immediately if selected. Best regards, Naomi
$12 USD in 2 days
0.0
0.0

I've noticed that your business requires assistance with managing customer inquiries and providing virtual support, but doesn't specify how these tasks should be handled. As a seasoned Virtual Assistant with expertise in customer service using tools like Freshdesk and Zoom, I can help you set up an efficient system for handling customer queries and provide timely support. Within 24 hours, I'll assist you in setting up a contact form on your website, integrating it with Google Workspace to receive email notifications, and providing training on how to use the tool for effective customer communication.
$20 USD in 7 days
0.0
0.0

Hi there, I understand and agree to the $4/hour rate, and I’m available to work within your required time window consistently. I have experience handling customer interactions across phone, email, and live chat, and I’m confident in my ability to keep communication clear, friendly, and efficient. I’m comfortable managing inbound calls, making quick outbound follow-ups, and ensuring no customer is left waiting on chat. I also have a reliable high-speed internet connection and understand the importance of maintaining call quality and fast response times. Staying organized is a priority for me, so I’ll provide detailed end-of-shift summaries, including call logs, resolved issues, and pending tasks to ensure smooth continuity. Additionally, I’m confident in handling outbound sales conversations and guiding prospects toward the right decisions in a natural, non-pushy way. I’m punctual, detail-oriented, and able to switch seamlessly between communication channels. I’d be glad to support your operations and help maintain a high standard of customer experience. Looking forward to working with you. Best regards, Oluwasefunmi
$20 USD in 7 days
0.0
0.0

Hi, I’m interested in this role. I’m comfortable handling calls, emails, and live chat, and I can work during the required hours. I have a reliable internet connection for VoIP and can respond quickly and professionally. I may not come from a traditional call center background, but I have solid experience dealing with customers through my business—handling inquiries, resolving issues, and multitasking across different channels. I’m a fast learner, detail-oriented, and willing to be trained to match your system. I have clear English communication, a calm phone presence, and I’m reliable and punctual. I’m also okay with the $4/hour rate. Looking forward to working with you.
$20 USD in 7 days
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MBA (Finance & Marketing) candidate with 1+ years of experience in digital marketing, business analytics, and e-commerce operations. Skilled in SEO, campaign management, data analysis, and KPI tracking using Excel, SQL, Python, and Google Analytics. Proven ability to improve campaign performance and operational efficiency by 20–35% through data-driven insights. Strong in stakeholder coordination, reporting, and cross-functional collaboration. Seeking opportunities in marketing analytics, business analytics, or growth roles to drive data-backed business decisions.
$20 USD in 7 days
0.0
0.0

Hi, my name is Mary Jean Nunez. I’m a Virtual Assistant and Customer Support professional with over 10 years of experience in customer service and more than 2 years supporting businesses remotely. I specialize in administrative support, email and calendar management, customer inquiries, and organizing workflows to help businesses run smoothly. I’ve handled inbound and outbound communication, processed payments, managed CRMs, and supported e-commerce operations. I also have entry-level experience in data entry, ensuring accuracy and proper organization of records, along with knowledge and experience in Excel and spreadsheets for tracking and reporting. I also have experience as a Team Lead, where I managed daily operations, supported team members, and ensured tasks were completed accurately and on time. This helped me develop strong leadership, organization, and problem-solving skills. I’m detail-oriented, reliable, and comfortable working independently. I have a stable internet connection, a quiet workspace, and I’m committed to delivering accurate, professional, and timely results. I’m excited about the opportunity to support your team and contribute to your business success. Thank you for your time, and I look forward to working with you!
$10 USD in 7 days
0.0
0.0

Experienced Virtual Assistant | Ready for the 12 PM - 3 PM EST Shift Cuerpo del mensaje: Hi there, I am writing to express my strong interest in your Customer Interaction role. I have reviewed the requirements and I am fully available to work the 12:00 PM to 3:00 PM Eastern Time window consistently. I understand the importance of promptness in a small operation, and I am prepared to: Manage Emails: I can respond to inquiries in the friendly and concise tone you requested, ensuring clear communication. Reliability: I have a rock-solid, high-speed internet connection and a quiet workspace to handle calls without interruptions. Rate: I agree to the pay rate of $4/hour. Focus: Since this is a focused 3-hour window, I can guarantee my full attention to your customers during the entire shift. I am ready to start as soon as possible and help your business maintain its high standard of customer service. Thank you for your time and consideration. Best regards, [Ilfy Romero]
$20 USD in 7 days
0.0
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I’m very interested in joining your Amazon Wholesale team as a deal-closer and brand partnership specialist. With over 2+ years of experience in sales, lead generation, and client relationship management across B2B and B2C environments, I’m confident in my ability to turn conversations into long-term partnerships. My current role involves handling outbound and inbound leads, pitching services, overcoming objections, and closing deals while maintaining accurate CRM records. I’m comfortable speaking with US and EU clients, and I have strong spoken English skills that allow me to confidently lead conversations, negotiate terms, and build trust with brand representatives. I understand that persistence and follow-ups are key in this role, and I don’t stop at the first “no.” What I bring to your team: • Strong communication and negotiation skills • Proven experience in sales and client handling • Confidence on calls and objection handling • CRM management and pipeline tracking • Results-driven mindset focused on closing deals I’m highly motivated by performance-based roles and excited about the opportunity to grow into a key player on your team while contributing to long-term revenue. Looking forward to discussing how I can help you secure strong brand partnerships.
$20 USD in 7 days
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Hello, I’m interested in the Customer Service Representative role. I have strong communication skills and experience handling customer inquiries, resolving complaints, and ensuring customer satisfaction through clear and professional interactions.. I focus on delivering a quality result and maintain a clear communication. I would love the opportunity to work with your team to demonstrate my capabilities
$20 USD in 7 days
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I am writing to express my interest in the CSR / IT Service Desk position. I bring a total of four years of relevant experience, including one year as a Customer Service Representative and three years as an IT Service Desk professional. In my CSR role, I developed strong communication and customer-handling skills, resolving inquiries efficiently while maintaining a high level of customer satisfaction. Transitioning into IT Service Desk, I gained hands-on experience in technical troubleshooting, incident and ticket management, system access support, and providing timely resolutions in accordance with SLAs. My combined background in customer service and IT support allows me to communicate technical solutions clearly to end users while remaining patient, professional, and service-oriented. I am adaptable, detail-oriented, and comfortable working in fast-paced environments. I would welcome the opportunity to contribute my skills and experience to your team. Thank you for considering my application. I look forward to the possibility of discussing how I can add value to your organization.
$20 USD in 7 days
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Hello, I’m a customer service and virtual assistant, and I agree to the $4/hour rate. I will ensure your inbound calls, emails, live chat, and outbound follow-ups are handled quickly and professionally for a smooth customer experience throughout the shift. I focus on clear communication, fast response times, and making sure every customer interaction is properly resolved or escalated without delays. I am calm on calls, detail-oriented, and comfortable switching between phone, email, and chat support. I also use VoIP systems, CRM tools, and fast-paced support environments. I will provide a concise end-of-shift summary with call logs and pending tickets so you can continue smoothly. I learn fast, work proactively, and need minimal supervision once guidelines are clear. I am available immediately for your 12 p.m.–3 p.m. Eastern shift full time. Please let me know when you are available to meet. Warm regards, Chiamaka
$10 USD in 7 days
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