Training and Quality Manager - India

Lukket Opslået 1 år siden Betalt ved levering
Lukket Betalt ved levering

We(Freelancer.com) have an exciting opportunity for an experienced "Training and Quality Manager" to join our team and be part of this amazing project during an amazing growth period. The training and quality managers responsibilities include delivering technical training to our field engineers, creating training materials, maintaining technical documentation, reviewing quality of performance delivered by field engineers and scoring them and closing this loop by providing training in areas of concern. The role will require you to work with our global team of engineers currently working in but not limited to Australia, India and Indonesia.

To be successful in this role, you should have excellent interpersonal, communication, and presentation skills. Outstanding candidates are able to analyze processes and develop effective improvement strategies which they can then create content and upskill others in.

***************************Technical field operations experience is a MUST and should be located in India ***************************

Responsibilities:

- Devise technical training programs according to partner requirements

- Produce training schedules and classroom agenda

- Determine course content according to objectives

- Prepare training material (presentations, worksheets etc.)

- Execute training sessions, webinars, workshops etc. in groups or individually

- Arrange for and conduct on-site training when needed

- Keep and report data on completed courses, absences, issues etc.

- Observe and evaluate results of training programs

- Determine overall effectiveness of programs and make improvements

- Review and score engineer cases with a quality score

- Create reporting which will identify engineer skill gaps and address this with specific training

Experience & Skills:

- Proven experience as technical trainer

- Knowledge of modern training techniques and tools in technical subjects

- Experience in designing technical course content

- Ability to address training needs with complete courses

- Outstanding communication skills and comfortable speaking to crowds

- Experience evaluating and critiquing technical work

- Degree in a relevant technical field

- Certification such as CTT+ (Certified Technical Trainer) is a strong asset

Teknisk Support Skrivebord Support Field Technical Support Computer Support Kundeservice

Projekt ID: #35814941

Om projektet

8 bud Remote projekt Aktiv 1 år siden

8 freelancere byder i gennemsnit ₹52006 timen for dette job

Zied130

Hello, I will work on this project until I get good results and complete all the tasks. I am prepared to handle projects requiring Computer Support, Desktop Support skills. Lets connect in chat so that we discuss fu Flere

₹46800 INR in 7 dage
(1 bedømmelse)
0.6
parnamukherjee62

I will work on this project and complete it within 4 days with 100% accuracy. If any mistake found I promise to return the money.

₹56250 INR in 7 dage
(0 bedømmelser)
0.0
Syahirah1007

Hello, I'm Syahirah. I expert in MS Word and Excel. I would like to take up your work of data entry and spelling correction. I think I can do this job with much ease within specified time. I assure you will have a be Flere

₹56250 INR in 7 dage
(0 bedømmelser)
0.0
mansakumari545

Honourable Sir/Madam, I have proficiency in all these skills and having alot of experience as a full time computer operator here in an organization, so I'll complete and deliver your required tasks within hours, if you Flere

₹37500 INR in 7 dage
(0 bedømmelser)
0.0
juancruzz82

Estoy interesado en su proyecto y tengo experiencia para realizarlos. Actualmente ejerzo el cargo de gerente de mantenimiento en una compañía de energía. Atte.

₹40500 INR in 7 dage
(0 bedømmelser)
0.0
amit23

I have been delivering freelance trainings for last 4 years on ITSM, Datacenter technologies, Salesforce, Servicenow, FMS. I am skilled with creating courseware and delivering to a large group. I adapt easily to the tr Flere

₹56250 INR in 7 dage
(0 bedømmelser)
0.0
ashish9806

i have 12 years of experience in IT support. well knowledge in OS and networking. please let me know the deal.

₹56250 INR in 7 dage
(0 bedømmelser)
0.0
erabhinavnigam

Hi, I have a lot of experience in this field. You just need to explain about the product and type of training including operations and maintenance. I think we will do it together.

₹66250 INR in 10 dage
(0 bedømmelser)
0.0