IT Support Services help

@farooqtahir2013

With over a decade of experience in the IT industry, I have obtained a rich set of skills that align perfectly with your need for IT support services. As a Network and System Engineer, I am well-versed in various aspects of IT, including Network administration, VOIP, Wireless, Security, Virtualization and System Administration. My proficiency with vendors such as Cisco, VMware, IBM, Mikrotik, Ubiquiti to name a few has enabled me to design and implement Network infrastructure flawlessly ensuring best practices are followed. In addition to this, I can provide extensive assistance with Windows Desktop and Windows Server which would be of great value to you in understanding both first-line and second-line IT support services. My commitment towards client satisfaction is unwavering. With me, you can expect prompt responses and quick resolutions for all your IT queries or issues. I am dedicated to delivering projects on time without compromising on quality and I'm available round the clock to assist you. Consider hiring me for this project; let's collaborate together to enhance your knowledge and delve deeper into the world of IT support services.

@talhamq

With my extensive experience in IT support services and deep knowledge of various platforms like AWS, Google Cloud, etc, I am confident in my ability to provide you with the utmost guidance and assistance in all aspects of 1st and 2nd line IT support services. I have had hands-on exposure to a wide range of server operating systems like Windows Server, Amazon Linux, Ubuntu, and many more.

@mnomanrajput

With over a decade of hands-on experience in the IT industry under my belt, I have developed a keen set of skills that would be invaluable to you as you delve into IT Support. My proficiency goes beyond mere first and second line support; my repertoire spans network administration, server maintenance, security solution, and even data center management. My knowledge extends to various vendors and systems such as EMC, Huawei, Cisco ASA series, Fortinet security solutions among others. In addition to the practical experience I have gained throughout the years, I also hold a number of globally recognized certifications such as CCNA & CCNP (Routing & Switching), CCNP Security , CCNP Data Center. and Microsoft MCSA 2012. Moreover, I am well-versed in Virtualization technologies including VMware and Microsoft Hyper-V. I believe this depth of experience combined with my strong theoretical foundation will make me an asset to your team. It is not enough for me to just get the job done; I want to equip you with the knowledge to do it yourself. Let's work together for your IT support needs!

@android2014213

I go by Ashish and I'm proud to be a highly seasoned Linux/Windows System Administrator, DevOps, and Cloud Engineer. Equipped with over 10 years of experience in the field, I have honed my skills to included a plethora of competencies that promptly cater to your IT Support needs right from 1st line assistance to 2nd line IT support services. Throughout my career, I have dived deep into system administration which has given me excellent exposure and competence in a wide range of areas such as AI installation (python, pip, tensorflow and pytorch), Databases (MySQL, PostgreSQL, Oracle, MS-SQL), Mail Servers (Zimbra, postfix, sendmail, PowerMTA), Web Servers (Apache, Tomcat, Nginx), Network Routers configuration (Cisco router) and so much more. My cloud expertise is also unparalleled as I am well-versed in Cloud platforms like AWS, Gcloud and Azure. As such I can effectively provision instances on VPCs with public-private subnets and route tables. Also, as a seasoned freelancer I understand the importance of effective communication and aim to deliver quality results within budgetary constraints. By hiring me you're not only selecting someone who'll educate you on your IT requirements but someone who'll be all-ears on any other needs you may have on the side. Let's get started!

@sohelranaict07

Hello there, I am a CCNA/CCNP trainer and professional network & security expert having more than 12 years’ experience of working with multiple organizations like Bank, NGO, ISP and vendors. Following are the benchmarks I have which might be helpful for employer to get an overview and choose me to serve their requirement. ✅ I have certification of CCNP (R&S), RHCSA, RHCSE and training on CCNP Sec, MTCNA, F5 ASM & LB, Linux System Security, Information Security and Cyber Forensic. ✅ I am a professional CCNA & CCNP (R&S) trainer and have simulated lot of projects in packet tracer and GNS3. ✅ During my job period I mostly worked to design and deploy network & security infrastructure of several companies. ✅ I have good knowledge and experience of working on devices of multiple OEM like Cisco, Juniper, Mikrotik, F5, Sophos, Fortinet, PfSense, SonicWall etc. ✅ I have expertise in Cisco ACI (Data Center Solution), Routing & switching, Firewall (FTD & ASA), wireless, collaboration, WSA, ESA, ISE, F5 Application Security Manager & Load Balancer, Mikrotik BW Manager etc. I will be glad if the above-mentioned criteria make you realize that I am able to meet your requirement then would like to request to have a brief discussion on your project and requirements first after that award me with the work order. I always try to keep my words given to employer and I believe it helps me a lot to deliver my work on time. Thanks with best regards, Rana

@badal747

Hello, I would be happy to help you learn and build confidence in both 1st and 2nd line IT support. I have hands-on experience supporting Windows Server, Windows 10/11, Active Directory, Microsoft 365, DNS, DHCP, Group Policy, networking, VPN, printers, user administration, and remote troubleshooting in enterprise environments. My approach is practical and based on real-world service desk scenarios. Rather than just explaining concepts, I will guide you through common support tickets, troubleshooting techniques, documentation, ticket handling, and best practices used in professional IT support teams. We can cover topics such as the following: * Active Directory user and group management * Microsoft 365 administration * Windows troubleshooting * DNS, DHCP, VPN, and network issues * Printer and hardware support * Remote support tools * Ticket management and documentation * Escalation procedures and customer communication I can tailor each session to your current skill level and help you prepare for real service desk responsibilities and interviews. I am patient, easy to work with, and available to start immediately. I look forward to helping you develop the practical skills needed to succeed in an IT support role. Thank you for your consideration.

@annasingularity

**Hi, I'm Anna.** ✨✨✨ **I'm prepared and ready to help you with your project.** ✨✨✨ I understand you want practical guidance and hands-on assistance with first-line and second-line IT support work. ✅ How I'll Manage Your Project I'll break the support flow into clear steps so you can confidently handle common tickets, escalation paths, and service desk routines. I’ll explain how to diagnose issues, document actions, and use System Administration practices without making the process overwhelming. If Active Directory tasks come up, I’ll show you how to approach them safely and methodically. ✅ Focused Requirements ✔ IT Support Service Desk ✔ 1st Line Support ✔ 2nd Line Support ✔ Active Directory I'm ready to start immediately and deliver a high-quality result within 1 day. I'd love to discuss the project further. **Best regards,** **Anna**

@irfankhokhar1986

Hi, Greeting of day. I m Expert Professional Full stack developer Having 10+ Years Experience I have more than 171 projects successfully completed here. I have gone through your project description. ***You will just see my reviews..!!! My skill PHP, Laravel, Symfony, CakePhp, Zend, Yil, CodeIgniter, Lithium, osCommerce, Wordpress, Joomla, Drupal,Magento, Smarty, Master of Zencart, Jquery, Jquery Uniform, Ajex, React, Vuejs, Prototype, and Open Source...

@asifbukhari91

Hello, I have reviewed your project requirements and can help you complete this task efficiently and professionally. As an IT Manager with practical experience in system administration, network management, server configuration, troubleshooting, and IT support, I can provide a reliable and secure solution tailored to your needs. I focus on delivering quality work, clear communication, and on-time completion. Before starting, I'll discuss your exact requirements to ensure the final result meets your expectations. I'm available to start immediately and would be happy to discuss the project in detail.

@maniy2m

Hi, I can definitely guide, teach, and assist you with both 1st Line (L1) and 2nd Line (L2) IT Support Service Desk operations. Here is how I can help you: • 1st Line Support (L1): User account creation/unlocks, basic network & printer troubleshooting, ticket management, and Windows Desktop OS support. • 2nd Line Support (L2): Active Directory (AD) administration, Group Policy Objects (GPO), Windows Server basic management, remote desktop troubleshooting, and advanced system diagnostics. • Practical Guidance: Interactive screen-sharing sessions with real-world helpdesk scenarios and ITIL-based ticketing workflow practices. I am ready to start with our first session right away. Looking forward to connecting with you! Best regards, Muhammad Mueez

@Sindja99

Hi, I have similar experience in providing IT support guidance and hands-on assistance for 1st and 2nd line support roles. I understand you want to learn and get assistance with IT support service desk tasks. I will explain key concepts clearly, walk you through common troubleshooting steps, and guide you on handling typical IT support scenarios to build your confidence and skills effectively. I look forward to helping you grow in IT support roles. Thanks

@Firasatw

Hi, I am available to start asap. Please take a moment to explore my portfolio: https://www.freelancer.com/u/Firasatw If my style and expertise align with your vision, I’d love to discuss how I can bring your project to life. Let’s connect budget and deadline can be finalized during our chat. Best regards, Firasat W

@jordanrafael7

Hello! I can teach you and guide you through 1st and 2nd line IT support services with clear, hands-on instruction tailored to your pace and goals. I've worked extensively with Windows Desktop environments, Troubleshooting hardware and software issues, and providing Technical Support across enterprise and SMB settings. My experience includes Windows Server administration and System Administration tasks that form the foundation of both support tiers. I'll walk you through real-world scenarios, explain best practices, and help you build confidence in diagnosing and resolving common IT issues. Here's how I'll structure our sessions: - Start with core concepts of 1st line support including ticket triage, user communication, and common desktop troubleshooting workflows - Move into 2nd line topics such as Windows Server basics, user account management, and escalation handling - Provide practical exercises and real examples so you can apply what you learn immediately What specific areas within 1st and 2nd line support do you want to focus on first, or are there particular challenges you're currently facing that we should prioritize? I'm ready to start right away and can answer any questions or share a learning plan via Freelancer messages. Best regards, Jordan Rafael G.

@KurtSiebritz

Hello, ✔️ It sounds like you're looking to enhance your IT support skills effectively. This can be a daunting task, especially when you want to ensure you’re learning the most relevant techniques and tools. My approach focuses on hands-on learning and real-world applications, ensuring you gain confidence in both 1st and 2nd line support. How I would tackle this: • Tailored training sessions based on your needs • Utilizing industry-standard software like Jira and Zendesk • Ongoing support for real-time troubleshooting With a consistent 5-star service record and a commitment to strong communication, I prioritize building long-term relationships that foster your growth in IT support. What specific areas do you feel you need the most help with? Best, Kurt

@ridwaan6254

IF YOU'RE NOT HAPPY, YOU DON'T PAY. I recently completed a similar project where I helped a client transition smoothly into IT support roles, resulting in improved response times and customer satisfaction. I understand you need guidance in both 1st and 2nd line IT support services. I will provide clear, step-by-step training and hands-on assistance to ensure you gain the skills needed to handle support requests effectively and efficiently. My approach will focus on creating a user-friendly and automated workflow that enhances your problem-solving capabilities. I focus on good planning, clean and maintainable code, clear communication, on time delivery, and reliable long term solutions. I am confident that together we can achieve your learning goals in IT support. If this aligns with your project, feel free to reach out to discuss scope and pricing. WORST CASE SCENARIO YOU WALK AWAY WITH A FREE CONSULTATION.

@sjben9051

Hello, I can help you learn and gain practical experience in both 1st Line and 2nd Line IT Support. I have over 15 years of experience supporting enterprise, government, and corporate IT environments, including Service Desk operations, Windows administration, Active Directory, Microsoft 365, networking, hardware/software troubleshooting, and end-user support. Our sessions will focus on real-world IT support, including: * Service Desk processes and ticket management * Active Directory user administration * Windows 10/11 and Microsoft 365 support * Outlook, VPN, printer, and email troubleshooting * Hardware and software diagnostics * Basic networking (TCP/IP, DNS, DHCP) * Remote support tools * Escalation procedures and ITIL best practices * Interview preparation and hands-on troubleshooting My approach is practical and interactive. We'll work through actual support scenarios and common Service Desk tickets so you gain the skills and confidence needed to perform in a professional IT support role. Whether you're new to IT or preparing for a 2nd Line Support position, I'll tailor the training to your experience and learning goals. My objective is to help you develop the technical knowledge, troubleshooting skills, and confidence employers expect from IT support professionals. I look forward to helping you succeed in your IT career.

@leandrotec1986

am an IT Support and Network Analyst with over 20 years of experience in Information Technology, specializing in technical support, server administration, and network infrastructure for corporate environments. I have extensive experience deploying, maintaining, and monitoring Windows and Linux environments, managing Active Directory, DNS, DHCP, VPNs, virtualization with VMware and Hyper-V, as well as administering firewalls and network devices. My expertise includes incident resolution, remote and on-site technical support, infrastructure monitoring, technical documentation, backup and disaster recovery, IT asset management, and continuous service improvement. I am committed to delivering reliable, secure, and efficient IT solutions while ensuring high system availability and excellent user satisfaction.

@mamer83

Dear Hiring Manager, I am excited to apply for the Network Engineer / IT Support Specialist position. With over 18 years of experience in networking, systems administration, and technical support, I have built strong expertise in maintaining secure, reliable IT environments and delivering excellent customer service. Currently, I support the FMS FOTS project with Amentum Egypt, managing network operations for the Egyptian Naval Force across multiple sites. My responsibilities include network monitoring, troubleshooting, secure connectivity, VLANs, DHCP/DNS, VPNs, firewalls, and Cisco Meraki and TP-Link infrastructure. Previously, I supported the same project with V2X and spent over 13 years with VSE Corporation in enterprise networking and IT operations. I also work remotely as a Tier 2/3 Technical Support Specialist, providing Office 365 administration, Windows 10/11 support, Datto RMM, Splashtop, Autotask, PowerShell, printer management, and remote troubleshooting for managed service clients. I am known for resolving complex technical issues quickly, maintaining stable network environments, and providing professional customer support. I am confident my enterprise networking experience, MSP support background, and problem-solving skills would make me a valuable member of your team. Thank you for your consideration. I look forward to discussing how I can contribute to your organization. Sincerely, Mohamed Amer

@peterh491

With strong expertise in customer service, I understand the importance of proactively addressing and troubleshooting IT issues. My skills in inventory management and data analysis further enhance my abilities in providing 1st and 2nd line support that is quick, efficient, and accurate. Having effectively utilized tools like Excel, Advanced Formulas, PivotTables, Charts, and Conditional Formatting to clean up data, analyze trends, and provide vital business insights, my prowess falls perfectly in line with your IT support service needs. Thanks to years of experience ensuring accountability and order in financial systems through meticulous accounting practices, I have developed a knack for identifying and resolving any discrepancies promptly. This skill will be very relevant when it comes to diagnosing problems in your IT infrastructure. Moreover, my proficiency in explain complex concepts in simple language will make the learning process fun, effortless and engaging for you. So if you're striving to strengthen your IT support skills or seeking a reliable guide on maintaining your system effectively or remotely. Let me assure you- with me by your side