Suporte Técnico e ERP - Níveis 1 e 2

@Solutionzhere

With over a decade of experience in IT infrastructure and support, I, Abdul Karim, can provide the technical expertise you need to handle your Suporte Técnico Nível 1 e 2. My skills in Active Directory management, database administration (including creation of SQL queries and generation of reports), and ERP support – especially with TOTVS RM – make me an ideal fit for this project. Moreover, my proficiency in Power BI will add immense value to your organization, allowing for quick and meaningful insights through dynamic dashboards and reports. At Solutionzhere, we strongly believe in the power of automation in streamlining operations and that is why I have also mastered Microsoft Co-Pilot (Dynamics 365 + Power Platform + M365) which allows us to automate processes with ease. Let's talk more over chat.

@juanjosec63

Hello, I’m excited about the opportunity to contribute to your project. With my expertise in suporte técnico Nível 1 e 2, Active Directory e Microsoft 365/Admin Center, administração de ERP TOTVS RM (parametrizações, relatórios e suporte a usuários), SQL (Oracle) para consultas e criação de queries, Power BI para dashboards, redes e troubleshooting, VoIP (Asterisk/Yeastar) e gestão de chamados (Milvus), eu posso entregar um atendimento confiável, organizado e com foco em resolução rápida. I’ll tailor the work to your exact requirements, ensuring registro e acompanhamento completo dos chamados, diagnóstico e correção de incidentes de hardware/software/rede, padronização de permissões e grupos, relatórios sob demanda com queries bem estruturadas, e suporte consistente aos usuários finais com boa documentação. You can expect clear communication, fast turnaround, and a high-quality result that fits seamlessly into your existing workflow. Best regards, Juan