Remote IT Support Specialist Needed

@farooqtahir2013

As an IT professional with over 10 years of experience, I have effectively supported a wide range of clients in troubleshooting technical issues and providing quality solutions. My comprehensive knowledge of network administration, VOIP systems, security, virtualization, system administration, cloud computing and many other areas make me an adept problem-solver for your organization. In addition, my affinity for following best industry practices ensures that my solutions are efficient and risk-mitigated. Maintaining reliable communication is crucial for remote work, and I assure you quick response and delivery within 24 hrs. Having worked with myriad ticketing systems like Jira, ServiceNow, Zendesk etc., I am well-versed in clearly documenting problems, solutions and support activity as you require. My consistent availability means your support requests will no longer be delayed. Furthermore, my network troubleshooting skills and cybersecurity knowledge extend beyond basic level - making me more than capable of resolving complicated issues requiring immediate attention or escalation. Lastly but importantly, your users' satisfaction is my main priority. I genuinely enjoy helping people solve their technical problems and can ensure a friendly yet professional tone in all communications. Let's work together on reliable remote support!

@mamer83

Hello, I’m interested in the Remote Computer Support Specialist position. I have 17 years of hands-on experience in IT support, technical support, network administration, and end-user support. I have extensive experience troubleshooting Windows systems, software, browsers, login/account issues, VPNs, connectivity, printers, remote access, and Microsoft 365. I’m also experienced with ticket-based support, documenting issues and solutions, following up with users, and escalating complex problems when needed. 1. Experience: 17 years in IT Support, Technical Support, Network Administration, and End-User Support. 2. Location/Time Zone: Alexandria, Egypt – EET (UTC+2). 3. Availability: Available for ongoing remote work with flexible weekly availability based on the agreed schedule. 4. Expected Rate: $20/hour, negotiable depending on the schedule and responsibilities. 5. OS & Tools: Windows 10/11, Windows Server, Microsoft 365, Office, Autotask, AnyDesk, TeamViewer, Splashtop, RustDesk, Quick Assist, Cisco/Meraki, TP-Link Omada, VPN and networking tools. I’m reliable, responsive, patient, and comfortable working independently. I’m looking for a long-term remote opportunity where I can provide dependable and professional technical support. Thank you for considering my application.

@mnomanrajput

With over 10 years of experience in the IT industry and as a certified CCNA, CCNP, and MCSA professional, I believe I am well-suited for the Remote IT Support Specialist role at WorldAssist. Networking expertise, particularly in Routing and Switching, Security, and Data Center management are my hallmarks. As such, I am confident in my ability to provide sound technical support to Windows users on software and network connectivity issues using VPN, familiar troubleshooting tools, Active Directory, and more. Furthermore, from my extensive experience in monitoring and managing enterprise networks with different vendors such as Cisco, Dell, HP etc., I have developed strong communication skills that enable me to interact effectively with users and comprehend complex technical issues. My previous clients would testify to my reliability and responsiveness which are crucial for remote work like yours. Based in (location) [please remember to provide] with matching time zone and unfaltering internet connectivity, I can assure you prompt responses but also comprehensive resolutions to all logged support requests using any service desk tools you are already using or can efficiently employ new ones. Thus endorsing me as your preferred candidate will not only guarantee the immediate assistance that you require but a commitment for long-term professional relationship.

@amiexpart

hi, i’m interested in the ongoing support role. i have hands-on experience with Windows troubleshooting, software installation/configuration, Microsoft 365, account/login issues, basic networking, remote access and day-to-day technical support. i’m also comfortable documenting tickets, following up with users and escalating issues when they need a higher level of support. i’m based in Kolkata, India (IST / UTC+5:30) and can work reliably during agreed hours. i’m comfortable with remote support tools and ticket/CRM-based workflows, and i prefer solving the issue properly rather than just giving a quick workaround. i’m looking for a long-term support role and can discuss the weekly hours and hourly rate based on your expected schedule.

@najibe1

Hello, I’m an IT expert with over 20 years of experience in IT support, system administration, networking, Windows, Microsoft 365, VPNs, remote access, and troubleshooting. I have extensive experience supporting end users, resolving Windows/software/network issues, managing user accounts, troubleshooting connectivity and VPN problems, and documenting solutions. I’m also CCNP, LPI Linux, Red Hat, VMware VCP, Microsoft System Administrator/Engineer, and AZ-104 certified. I’m based in Morocco (GMT+1) and available for reliable long-term remote support. I’m comfortable working independently and communicating with users in English. I can work with Windows, Linux, Microsoft 365, Active Directory, VPNs, remote desktop tools, network equipment, and common IT support platforms. I’d be happy to support WorldAssist on an ongoing basis.

@cybexsoftadmin

Hi, Our team has 15+ years of combined hands-on experience in Windows, Linux, system administration, networking, and IT infrastructure. We can provide remote, practical guidance for your university projects and help you complete each configuration confidently. We can assist with: * Windows/Linux installation, configuration, services, permissions, and troubleshooting. * Network topology design, IP addressing/subnetting, routing, DHCP/DNS, NAT, and basic network security. * Step-by-step troubleshooting of your existing lab configurations. * Reviewing your work and explaining the reasoning behind each configuration. * Creating clean documentation, network diagrams, test results, and configuration notes suitable for academic submission. * Flexible Q&A sessions and revisions until the required setup is working correctly. Our approach is hands-on: rather than simply giving you the answer, we guide you through the process so you understand and can confidently explain the work during your presentation. We’re available for flexible remote sessions and can start immediately. Rahul

@chigomezgob

​I am writing to express my strong interest in the Remote Computer Support Specialist role. As a CompTIA A+ certified IT support professional, I bring hands-on experience in level-1 and level-2 user support, Microsoft 365 administration, Active Directory management, software troubleshooting, and remote help desk operations. I am fully committed to delivering patient, clear, and dependable assistance to keep your end-users operating smoothly. ​Regarding your screening question on ticket queues, I have direct experience managing support tickets using Jira Service Desk, Zendesk, and osTicket for triage, workflow tracking, and resolution. I adapt quickly and am fully prepared to jump right into whichever platform (Zendesk, Jira Service Management, or ServiceNow) WorldAssist has configured for this queue. ​For my application details: I am based in Lilongwe, Malawi (CAT / UTC+2) with full flexibility to align with your required working hours, available for 40 hours per week at $20.00 USD/hr. My technical stack includes Windows 10/11, Active Directory, M365 Admin Center, Google Workspace, AnyDesk, and TeamViewer. ​Equipped with a dedicated home workstation and a reliable connection, I am ready to bring steady, high-quality technical support to your team immediately. Thank you for your consideration, and I look forward to connecting. ​Best regards, Tumelo Chigomezyo Banda CompTIA A+ Certified IT Specialist

@tangramua

Hello,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Troubleshooting, Technical Support, Active Directory, Zendesk, Documentation, ServiceNow, VPN, Microsoft 365 and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@Appworldz

Hi, I’m interested in the Remote Computer Support Specialist / IT Help Desk role. I have experience providing technical support and troubleshooting common Windows, software, account access, Microsoft 365, connectivity, printer, VPN, and remote-access issues. I’m comfortable supporting users through chat, email, and ticketing systems, documenting issues and resolutions clearly, following up with users, and escalating more complex incidents when required. My approach is to communicate patiently and clearly, especially when assisting non-technical users. Support experience: Windows troubleshooting, software installation and configuration, login/password issues, Microsoft 365 support, basic networking and connectivity troubleshooting, VPN/RDP, printers, and user account support. Operating systems & tools: Windows, Microsoft 365, remote desktop/support tools, VPN solutions, and ticket-based support workflows. Location & time zone: India (IST), with flexibility to overlap with your required working hours. Availability: 30–40 hours per week. Expected hourly rate: $25/hour. I’m looking for a reliable, long-term remote opportunity and would be happy to become a dependable point of contact for your users and help keep support requests organised and resolved promptly. Thank you for your consideration.

@dinobartolome

I've done IT support and systems admin work alongside my development career for over 10 years now. Windows troubleshooting, Active Directory user management, Microsoft 365 admin, VPN config, printer issues, remote desktop -- all stuff I handle regularly for clients and their teams. Your posting mentions Zendesk and ServiceNow. I've used both for ticketing, plus Jira. I'm good at documenting solutions so the next person who hits the same issue can self-serve from the knowledge base instead of opening another ticket. That saves everyone time. What you'd get: someone who actually understands what's happening under the hood when a user says "my VPN won't connect" or "Outlook keeps crashing." I don't just follow a script. I dig into the root cause, fix it, and document what happened so it doesn't become a repeat ticket. I'm based in LA, reliable internet and a solid home office setup, and I'm comfortable working independently without needing to be managed. Availability is 30-40 hours per week, flexible on timezone overlap. I can start this week if the fit is right -- want to do a quick intro call to see if it clicks?

@rimiloca

Hi, my background is software development, and I’m comfortable diagnosing Windows, browser, login, software-installation, connectivity, and common remote-access issues, then documenting the fix clearly. I’m based in Albania (CEST) and can coordinate agreed support hours. I work independently and escalate cases when a deeper infrastructure change is needed. My rate is $20/hour. Which shift or time window do you need covered?

@venkatsreekanth

Hi, I'm interested in this position. I have experience providing technical support using ICM Portal and BMC Remedy, handling support tickets, troubleshooting Windows and software issues, and assisting users with technical problems. Location: India (IST, UTC+5:30) Availability: 1 hour/day Expected Rate: $5/hour Tools/OS: Windows, Microsoft Office, ICM Portal, BMC Remedy I'm reliable, quick to learn, and looking forward to contributing to your team. Thank you for your consideration.

@EthanKCK

Ethan here, Your project immediately caught my attention. I'm really excited for an opportunity to partner with you. I noticed you’re looking for a dependable Computer Support Specialist to provide technical assistance and troubleshoot common issues. My objective aligns perfectly with yours: to ensure users receive timely and effective support to enhance their productivity. I will utilize a structured approach, responding promptly to requests via chat, email, and support tickets while maintaining clear communication. To improve consistency and protect quality, I will document all interactions and escalate complex issues as needed, ensuring no user is left without support. ✅ Timely responses to support requests through multiple channels ✅ Clear documentation of problems and solutions for future reference ✅ Proactive follow-ups to ensure user satisfaction Ultimately, what you need is someone who can foster a smooth technical experience for your users, making their day-to-day tasks easier. Let's ensure your team stays productive and happy with seamless IT support. Please feel free to reach out so we can connect and further explore how I can contribute to your project's success. Kind regards, Ethan

@teresitam7

"I have solid experience in computer technical support, troubleshooting Windows issues, software, connectivity and user assistance. I provide clear, patient and organized support. I am reliable, responsive and available to work remotely. I am eager to contribute to the team."

@ernestoc48

I have extensive experience in technical support, both remote and on-site. I am from Argentina. Time zone GMT -03

@jonasdedzo

Hi there, I understand you want a dependable remote IT support specialist who can keep day-to-day user issues moving quickly while maintaining clear documentation and professional communication. I can troubleshoot Windows, browser, software, login/account access, Microsoft 365, VPN, connectivity, printer, and remote-access issues, while following a structured process of triage, diagnosis, resolution, documentation, and escalation. I’m comfortable working independently through chat, email, and ticketing systems and can adapt to Zendesk, ServiceNow, Jira, or your existing workflow. I’ll also focus on responsive follow-up so users know their issue is genuinely resolved, not simply closed. My goal is to become a reliable extension of your support team and build a long-term working relationship. Looking forward to work with you. Thanks

@morne01

?IF YOU'RE NOT HAPPY, YOU DON'T PAY.? Recently, I assisted a client in streamlining their IT support process, which significantly improved response times and user satisfaction. I can help you maintain a clean, professional, and user-friendly support system that addresses your users' technical needs efficiently. Your emphasis on clear communication and organized support requests resonates with my approach to IT support. I understand the importance of being reliable and responsive in a remote environment. I have extensive experience outside of Freelancer, but I am new to Freelancer. My background includes troubleshooting Windows, software issues, and providing excellent customer service. I am proficient with Microsoft 365 and various ticketing systems, ensuring seamless support. I look forward to the opportunity to contribute to your team. Regards, MORNE.

@SystemX2

Hello, I am Mohammed From Tampa, FL. I understand you need a dependable IT Support Specialist who can efficiently troubleshoot a range of issues for users. With over 5 years of experience in technical support, I have a solid track record in resolving Windows and software-related challenges. I will manage support requests through chat and tickets, ensuring clear communication while troubleshooting problems like login issues, software installations, and network connectivity. I am familiar with Microsoft 365, Active Directory, and ticketing systems like Zendesk. Documenting issues and solutions will be part of my workflow, allowing for seamless follow-ups to confirm resolution. In my previous role, I effectively supported various clients in diverse remote environments, consistently delivering timely and accurate IT assistance. What specific ticketing system do you prefer to use for tracking issues? Thank you.

@davdlc

With 8+ years of experience in IT infrastructure, telecommunications, and technical support, I'm confident I can be a reliable partner for your ongoing support needs. I've managed critical systems for international carriers (Verizon, Vodafone, T-Mobile), handling troubleshooting, VPN configuration, and Microsoft 365 administration daily. I'm also experienced with Active Directory management and ticketing systems, and hold ITIL certification, which aligns directly with structured support workflows like ServiceNow and Zendesk. What sets me apart is my NOC background — I'm used to diagnosing issues quickly under pressure while keeping clear documentation, which I understand is a priority for you. I'm looking for exactly the kind of reliable, ongoing remote relationship you describe, not a one-off gig. I'd love to ask a couple of quick questions to understand your current ticket volume and typical issue types before finalizing my approach happy to jump on a short call if useful.