30 Live Chat Agents Needed

Our ride-hailing platform is scaling quickly and I’m expanding the live-chat team by thirty seats so every rider and driver gets instant, helpful answers. The work is 100 % real-time chat—no phone calls or email threads—with conversations handled through Intercom and Zendesk. Day-to-day you’ll be inside the console answering questions about trip status, payments, incentives, onboarding, and the usual “my driver can’t find me” moments, all while keeping response time under one minute and CSAT at 90 % or better. Conversations that need specialist attention are escalated through a one-click macro; everything else you’ll resolve on the spot by following the playbooks I provide. Shifts are staggered to give us round-the-clock coverage, so please let me know the hours and time-zone you can commit to. Fluency in English is a must, and the ability to switch smoothly to Spanish or French is a welcome bonus because we serve multiple regions. Befor you send the proposal download grabjek app understand services we offer and quote 2 service you see to be sure you went through the services we provide [login to view URL] N/B dont apply if you have not gone through the services we provide

Project ID: 39754751