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Technical Report IT System Administration


Your task is to write a report for ACME university about either Big Data or Smart Internet Technologies (SuITE) from an IT service administration perspective. These are two areas the institute is interested in. However, in line with the university’s service strategy, future services that may emerge need to be aligned properly with the business outcomes of ACME.


ACME is a fictitious university with four faculties – Medicine, Business, Engineering and Humanities. There is a central ICT department with a server team, a desktop team and a help desk team. There are managers for each team who report to the Chief Information Officer (CIO) and deputy CIO. The CIO works with the finance director on budgeting and funding of projects.

Possible report structure


Set out the report for the reader in the form of a summary.

Overview of ITIL

What ITIL is and how is it used to provide ICT services.

Overview of Big Data or Smart Internet Technologies (SuITE)

[depends which option you have taken]

What is this disruptive technology area?.

Benefits of adoption of ITIL to manage future services

What value will it bring to an organisation in the context of Big data or SuITE??


What can the organisation take advantage of to be competitive in the big data SuITE market place?

Risks for Business Continuity

What pitfalls and obstacles are there to avoid and mitigate?

You should research for the report looking at websites, articles and journals which are relevant. You should support your writing with examples.

Critical thinking is important for dealing with the large amount of literature on the topic.

Marking Scheme

Research 10% -

Critical Analysis 30%

Presentation and flow of report 20%

Arguments put forward for adoption 20%

Conclusions 20%

Færdigheder: System Administrator

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