There are three components in this project.
1. Helpdesk System (Ticketing)
All three has to be integrated and work through one application. We have created 6 workflows in alfresco activity BPM, we would like to see how it can be invoked in application so that further we will have 25 workflows to build.
The workflows will have multiple and parallel approvals with conditions in the process. The forms and workflows should be dynamic.