Looking for Python Developer with hands on experience as Salesforce Developer.

The ideal person should be:

Familiar with using Workbench and SOQL Language.

Python Language.

Use Cases:

First Part


Using SOQL,

1. Pull how many open tickets a technician has.

2. Check if Summary exists or not.

3. Check Status of each ticket.


2. For each ticket,

If summary doesn't exist, insert a small summary describing, query of customer, steps taken ,etc, by looking into email sent by technician.

Check if ticket hasn't been updated for X amount of time, if last email was from technician, automatically send a follow up reminder email to customer.

If a case, hasn't been updated within 24 hours, and last email is from customer, send email still looking at your inquiry.

If after 2 follow up emails from technician and no reply from customer, send Closing template and close case by EOD.

3. The script should send an email on action taken on each ticket and what next action will be.

Ex .



Ticket1 / Sent reminder email

Ticket2 / Sent second reminder email



Ticket3 / Close case after 2 updates due to no response.

Looking forward to your bids.

Evner: Python,, Scripting, Software Arkitektur

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Om arbejdsgiveren:
( 1 bedømmelse ) Guadalajara, Mexico

Projekt ID: #17908940

19 freelancere byder i gennemsnit $617 på dette job


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$555 USD in 10 dage
(12 bedømmelser)

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$555 USD in 10 dage
(27 bedømmelser)

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$833 USD in 10 dage
(55 bedømmelser)

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$800 USD in 10 dage
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$500 USD in 6 dage
(34 bedømmelser)
$555 USD in 3 dage
(17 bedømmelser)

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$500 USD in 2 dage
(23 bedømmelser)

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$750 USD in 28 dage
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