Currently the IT department don't have a system to record technical faults, so it is done manually ...
herefore, IT department has to have an automated system to solve present problems.
Problems as follows:
• No proper system to record and handle the technical faults informed by the users.
• Difficult to find history records of the fault inquires entered in the log books. (With manually entered data).
• Controlling & monitoring of expenses is difficult if there is any repairs available for consumable items. (Via the current manual system)
Scope of the project should be...
The scope of the system is to capture fault inquires or requests and repair, replace or dispose the damaged items and track them until solved. It also provides the management information regarding support activities.