Service-now expertise with over 6.8 years of experience in core development area in ITSM, ITIL and ITOM.
I have a strong working experience on Service Portal(customized as well as OOB), Catalog items, Record Producers, Order Guides, Discovery and Service Mapping, CMDB Orchestration, INCIDENT, PROBLEM, CHANGE, KNOWLEDGE
I have strong working experience on all the service-now scripting elements like Business rules, Client Scripts, Script Includes, Scheduled Job, Transform Scripts, Script Actions, UI Policy, Data Policy, SLA, ACLs, Workflows, UI Action, Process Flow, REST/SOAP web services etc.
I have done multiple end to end integrations with the third part tool. Few are listed below:
1) Servicenow-Salesforce (involved record Producer creation and its integration)....USA
2) Servicenow-LFAB (involved Catalog item creation and its integration)...sweden
3) Servicenow-NOI (IBM)
4) Servicenow-Ansible (involves service portal, catalog creation and its integration)....USA
5) Servicenow-Genesys (user management)....USA
6) Servicenow-AWS (cloud CIs management using service portal) etc etc
Have worked in almost all the day to day servicenow Task/Activity involving from Development, Testing, UAT to Production Releases