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Twilio - Salesforce Integration

About us:

We are a house cleaning company in need of a new phone system that is capable of handling calls within our CRM platform, Salesforce.

We use Salesforce for almost every aspect of our business from sales to customer support and hiring contractors (cleaners). We take advantage of the both Sales Cloud and Service Cloud features to facilitate our business processes.

Current Phone System Setup:

At the moment we are using Fenero as our phone system. It supports basic inbound and outbound call functionalities using their web based soft phone dialer/IVR system with each region having its own phone number.

The current system does not directly integrate with Salesforce.

Future Phone System Setup Requirements/Improvements:

- To have a customizable IVR system where we can customize call routing and answering procedures

- To be able to make and receive calls within Salesforce

- To be able to receive voice mails

- To have call queues

- To be able to transfer calls to specific agents or queues

- To be able to log a call in Salesforce after the call ends and to have a link to the recorded call

Technology to be used:

We are planning to use the Twilio platform as our new phone system which is a developer focused solution.

Job Description:

We need a consultant/developer who has experience integrating Twilio with Salesforce and can develop a solution to satisfy the requirements stated above.

You will be working with the head of IT in this project.

Tasks would be discussed, tracked and assigned in JIRA

Requirements:

- Experience with Twilio platform

- Experience with Salesforce

- Experience in integrating Twilio with Salesforce

Evner: Salesforce.com, Salesforce app-udvikling, Twilio

Om arbejdsgiveren:
( 5 bedømmelser ) Surrey, Canada

Projekt ID: #22693022

Tildelt til:

ShreyShrma

Hello, Hope you are doing well :) I would love to discuss your project with you. We have worked with a lot of companies and helped them grow their business by customizing plenty of Salesforce products for them accor Flere

$2800 CAD in 25 dage
(25 bedømmelser)
6.6

35 freelancere byder i gennemsnit $2297 på dette job

singhalp

Hi There, I am a Senior Salesforce Admin, Consultant, and Developer with 7+ years of experience in Salesforce. I am a highly trained Salesforce certified with a strong knowledge of Salesforce Architecture, Design, and Flere

$3000 CAD in 7 dage
(27 bedømmelser)
6.7
kumaresanm1990

Hello, I had worked on with Twilio system and Integrated with Salesforce system for sending SMS and Whatsapp messages from salesforce and able to handle Inbound response of customers message replies. We can able explo Flere

$2117 CAD in 20 dage
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pooja1212

Hello, I am glad to tell you, I am Salesforce certified with a strong knowledge of Salesforce Architecture, Design, and Development along with an experience of 10+ years in Salesforce configuration and customization. Flere

$2250 CAD in 7 dage
(6 bedømmelser)
6.1
appsinvent

hello, We are Salesforce certified professionals and have been working with customers around the world. We have implemented Twilio and Ringcentral many times and have been maintaining it as well. We are based out of Flere

$2470 CAD in 20 dage
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Julian29

Hello, I'm a full-time available developer!!! You need to build house cleaning company in need of a new phone system that is capable of handling calls within our CRM platform, [login to view URL] use Salesforce for almost Flere

$1700 CAD in 7 dage
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Appworldz

Hello, First of all thanks for sharing your job detail and post. I have gone through about the work which you are looking for and co-incidentally I have Twilio integration experience along with AWS, Google Calendar Flere

$3000 CAD in 35 dage
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DeepikaSharma13

Hêllõ :) we are a passionate team of salesforce certified & professional team. I find your project(⚡Twilio Salesforce integration) very interesting, and I think I can help you:) we will listen to your vision and do Flere

$1666 CAD in 22 dage
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subhramondalsrc

Hi Hope you are doing well. I have more than 10 years of experience in software and have been working in sales force from last 5 years and experience in working in both sales cloud and service [login to view URL] implemente Flere

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akhileshgandhi

Hi, Professional Certified SalesForce Developer can help you with your requirement related to Twilio - Salesforce Integration, can start by the time you hire. Do have a strong knowledge of Salesforce Architecture, Flere

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harshuchilzy

Hello there, I'd love to create this Twilio IVR and integrate with Salesforce API. The above tasks are achievable via Laravel webapp easily. I just need 7 days of time to code and test everything on my own server, the Flere

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arodrigue

Hi Im a Twilio expert , I dont have salesforce expertise but Im very good using Twilio and PHP I would like to dicusss more with you and after that make work plan and give you fair price

$3000 CAD på 1 dag
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ludiac

Hi there, Morning! We've gone through the details of your job and are really interested in it. As we've built all the telephony features in our communication suite recently built with Twilio and integrated with Zoho i Flere

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crystalhitesh

Hello, Read your job details carefully, I am a Senior Salesforce Admin, Consultant, and Developer with 7+ years of experience in Salesforce. I can do your work if you will provide me more details of project.I will de Flere

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offshore9006

Hi There: We offer solutions on WEB, Salesforce and Mobile technologies. Please visit our company site www.kennedia.net. We have 4 Salesforce certified professionals on our team having following certifications, we wil Flere

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omsoftware

Hello, We are well experienced in Twilio platform as well as Salesforce development. I am immediately available to start the project. Awaiting your quick reply!! Regards, Sonal

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viaskumar2020

Dear Sir, We've been developing VoIP applications last 12 years. We have extensive experience with Asterisk, FreeSWITCH,, Voip Dialers, VICIdial, Twilio API, CRM( Salesforce, Zoho CRM, Vtiger crm and Suit CRM) , freePB Flere

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harimano

Hi, Before letting know about myself here is the link of the page which is exposed in site and used in Salesforce Service Console for phone calls. [login to view URL] I am excited to le Flere

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ITGAMECORP

Hello, I am honest and dedicated developer !!!. I have carefully reviewed the requirements of the job post-development Salesforce Integration to Twilio . I'm always ready for you, So we can discuss more details. I Flere

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akgarg007

Hi, I am a API expert, I have worked with third party APIs many times, but not with twillio and sales force, but I know, how they work and How I can integrate them using their APIs. Please come in the chat box for disc Flere

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dreamci

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