With 10 years of experience in the IT industry, I have worked with multiple companies in the field of IT Infrastructure Management Services. Within Perpetuuiti, I have worked across various business verticals like Product Implementation & Delivery, Quality Assurance & Testing and held the position of Presales Lead for customers across India and other APAC regions. My expertise lies in providing technical assistance to the Sales team in winning opportunities related to IT Disaster Recovery & Business Continuity Automation, Robotic Process Automation, Artificial Intelligence and Cognitive Computing. This included undertaking product demos and presentation for prospects, preparing solution proposals and technical documents, taking care of RFPs, RFI, RFQs, etc., managing successful execution of PoC in coordination with PMO and Service Delivery team within strict timelines, undertaking customer training post implementation. Previously, I have worked with NityaObject Software, Halliburton and Mphasis in various IT Technical Support roles and grown through the ranks. I believe passionately in striving towards constant improvement through adoption of a perfect balance of creativity, learning and customer relationship management.