Lukket

Customer Service Rep

This position is responsible for providing effective customer service to CIOX Health’s internal and external customers in a timely manner with accurate and concise information. Tasks are performed by responding to requestors calling the Customer Service Call Center.

Responsibilities

Essential Duties and Responsibilities:

Answer telephone call inquiries and promote appropriate products and services to customer

Research and resolve complaints to ensure customer retention and satisfaction

Paperwork generated from inbound customer service calls must be kept within 5 business days.

Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised

Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls. Preferably, all calls will be responded to and/or returned within the business day.

Maintain departmental standard of answering and resolving inbound customer service daily

Maintain Customer Service email by responding to all emails within the same business day

Maintain and distribute incoming faxes the same business day in which they are received.

Provide backup support on the Customer Service phones whenever needed.

Provide backup training for new hires

Assist and provide support to Customer Service Supervisor

Identify and report errors and quality deficiencies

Identify problem areas and work on strategies that will improve the Customer Services Department.

Work with management to attain departmental goals

Work as a team with other customer service representatives to ensure optimum customer satisfaction

Perform other tasks and duties as necessary

Qualifications

1 year customer service environment Effective computer skills

Ability to work varying shifts from 7AM to 6PM.

Arrive to work on time and have exceptional Attendance Record Excellent problem solving skills

Candidate must be very organized and be capable and willing to multi-task Effective verbal, written , interpersonal communication and listening skills

Must be able to work effectively in a fast paced call center environment

Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.

Detail oriented with excellent problem solving skills, imagination and patience

Evner: Kundeservice, Research, Salg, Telemarketing, Telefonhåndtering

Se mere: adult customer service rep, virtual customer service rep assistant, internatioal customer service rep, customer service representative job, customer service representative salary, customer service representative definition, interview questions for customer service representative, customer service representative interview questions and answers, customer service representative duties, customer service representative skills, customer service representative jobs near me, chat answer emails customer service rep, ebay customer service rep, online customer service rep, skills needed customer service rep, virtual customer service rep, virtual customer service rep fashion company, average typing speed customer service rep, customer service rep, need customer service rep

Om arbejdsgiveren:
( 0 bedømmelser ) New York, United States

Projekt ID: #18151332

39 freelancere byder i gennemsnit $19/time for dette job

rosellebugarin

I have been in the Telemarketing Industry for 7 years and my core foundation is Customer Service. I’ve handled inbound and outbound projects that also involve email handling, live chat and data-entry. I am an excellent Flere

$22 USD / time
(8 bedømmelser)
6.1
optimuzz

Greetings. I am Riyad from Bangladesh. I have over 4 years of telemarketing and virtual assistant experience working in projects from US, UK, Canada and Australia. Over the years I have done telemarketing, appointment Flere

$15 USD / time
(9 bedømmelser)
4.9
HardWorker1989

Hi there. My name is Hex and I would like to be your Customer Service Representative. Please take a moment to learn about me as I will be helping you today with your post regarding Customer Service Representative Flere

$20 USD / time
(6 bedømmelser)
3.6
AlexanderJordan

5 Years experience of B2B, B2C Calling, Customer Support and Sales dealing with top corporate and business heads via phone, email and chat client. Maintained a 24 hour primary response for all incoming emails and que Flere

$20 USD / time
(3 bedømmelser)
4.2
iretomiwa

Hello, Am a professional data analyst more than 10 years experience, i have work with serveral firms both home and abroad as data analyst and customer care representative. Best Regards, Iretomiwa

$16 USD / time
(0 bedømmelser)
0.0
saraholalia18

Though I am a newbie here in Freelancer and trying to find my first job in this freelancing platform I can guarantee that with all my work experiences and combination of my natural ability this can make me an ideal can Flere

$16 USD / time
(0 bedømmelser)
0.0
haikalmohamed198

I have been working for sales and customer services and started my career with as a sales executive in the real estate field and moved to Wisdek and started to deal with selling google search pages then started to work Flere

$22 USD / time
(0 bedømmelser)
0.0
DonnaGBN

Hello, I'm excited to apply for your Customer Service Representative job. I believe that my experience in account and project management and high-level SaaS support, my organizational and communication skills, and Flere

$16 USD / time
(0 bedømmelser)
0.0
SonyaCai

Hi, My name is Sonya-Cai and I am writing this, willing and ready to be the best investment you have ever made on Freelancer.  I currently have 8 years working experience in the call center industry. This entails a l Flere

$22 USD / time
(0 bedømmelser)
0.0
elboaman

I have over 10 years of customer service experience. I have worked in various BPO companies since 2002 and handled multiple client in different sectors and industries. I have done Technical and Customer support, provid Flere

$22 USD / time
(0 bedømmelser)
0.0
$15 USD / time
(0 bedømmelser)
0.0
meet5467

I have 6 years of Customer Service experience, and 3 of those as a manager. I have worked for many different retailers with different styles and in different settings. I want to continue to provide excellent custom Flere

$16 USD / time
(0 bedømmelser)
0.0
shanksss

Dear client, we are well established service provider and company for your requirements, we are holding 120 seats , with various campaign, and handling virtual assistance.. we can negotiate your rates , please visit w Flere

$16 USD / time
(0 bedømmelser)
0.0
MakeXCode

Opula Software has team of 15+ trained employees to serve you 24*7, 365 days a year. Languages we support: English, Hindi & Gujarati Opula Software's virtual assistants are trained professionals with extreme expe Flere

$25 USD / time
(0 bedømmelser)
0.0
molinakier0419

I am hard-working, patient, professional, and I know how to respect others. I do work on time and I hate being late. I always do my best when it comes to work. I respect others time and I am a team player. I can do mul Flere

$21 USD / time
(0 bedømmelser)
0.0
Amy24hrs

Good day I am highly interested in your advertised post for a Customer Service Rep. - I have 3+ years experience in customer service - I have my own home office with fast internet speed, a Voip landline and a he Flere

$15 USD / time
(0 bedømmelser)
0.0
Szertegia

Hello! (our bid is 10 per hour) We are a premium contact center located in Mexico, 2 hours away from the border which means english, accent and communication skills are great. We have been in this business for 8 years Flere

$15 USD / time
(0 bedømmelser)
0.0
Rocketfuel1

Hi i am semi retired with fluent English and common sense to perform tasks Since new to this with 0 feedback therefore i'am happy to offer my services FREE for first 3 hours in return for feedback/reviews Many Flere

$20 USD / time
(0 bedømmelser)
0.0
nelson0211

I have acquired more than 9 years of progressive experience in the BPO industry. I have a variety of jobs, including technical support for Internet and Cable company, I was also a Customer Care Representative for a Flere

$17 USD / time
(0 bedømmelser)
0.0
nymbiumindia

Hi We are a company and can provide you upto 2000 man hours per day for any data entry and customer service operation including Call and Website Chat. Sir/madam, we can provide you staff for any shift and as we are a Flere

$16 USD / time
(0 bedømmelser)
0.0