Reward Management report---Assessment Case Study

Daphne Jones has recently been appointed as personnel manager of the Cavendish Hall Hotel, a 200 bedroom, four-star county house hotel located in rolling hills a few miles south of a major northern industrial conurbation. The hotel provides a wide range of conference and banqueting facilities and is a popular wedding location. It employs a range of full time, part time and temporary seasonal staff across 5 departments: Events and Banqueting, Rooming and Reception, Housekeeping, Food and Beverages, HR and Administration.

As part of a new performance management system the hotel introduced an individual performance related pay scheme three years ago and the hotel manager would like Daphne to review the effectiveness of the scheme. Each member of staff receives a one per cent salary increase irrespective of performance to take account of the increased cost of living. Each line manager then scores each member of staff in their team based on their individual performance over the pay year. There are four options:

• Excellent

• Good

• Satisfactory

• Unsatisfactory

Staff scored as ‘excellent’ receive a four per cent pay rise (three per cent plus the one per cent cost of living increase), those marked as ‘good’ receive three per cent and those as ‘satisfactory’ two per cent. People who are marked as ‘unsatisfactory’ simply receive the one per cent cost of living increase.

Despite the scheme the hotel manager has discussed ongoing performance problems with Daphne. The hotel has received some poor reviews from guests concerning levels of customer service and room cleanliness on Trip Advisor UK:

“The staff try hard but lack the professionalism of a 4/5 hotel to compete. I will stay in the hotel over the road next time as much better value for money in my opinion.”

“Yesterday I forgot my key. After running miles to the reception, they gave me another key which still didn’t work. No fresh orange juice at breakfast.”

“Booked four nights for a very special occasion but checked out after two truly disappointing days. Service was not friendly or prompt. Our room had a flickering bathroom light that was never replaced.”

“I was surprised that standards have slipped so much. Staff are no longer friendly and ’on the ball’. I couldn't relax in my room as I was repeatedly interrupted by staff checking the room. Indifferent service in the bar, very slow checkout caused by only one member of staff being available to serve many customers. When an extra member of staff did appear to help with checkout and I mentioned the long delay she commented that she was busy on the phone.”

Perhaps unsurprisingly given these reviews, the hotel is also suffering from declining room occupancy rates which is now attracting negative attention from head office.

As a starting point to her investigations, Daphne has reviewed staff opinions of the reward strategy based on the results from the latest employee engagement survey and has noted some apparent problems:


Prepare a management report to provide Daphne with a critical evaluation of individual performance related pay (IPRP) and why the current scheme may be having a limited impact on performance at the Cavendish Hall Hotel. Provide recommendations on alternative reward strategies they could consider.

Submission guide are provided. Please refer to the attachment.

Evner: Forretnings Analyse, Projekt Ledelse, Rapport Skrivning, Research, Research Writing

Se mere: reward practices in organisations, different ways of gathering and presenting reward intelligence, types of reward intelligence, cipd reward management survey 2016, assess the effectiveness of reward systems, gathering reward intelligence, reward intelligence sources, five different sources of reward intelligence, case study report change management, case study project management report writing, change management case study mba report pdf, complete project management case study report, project report performance management case study, nutritional assessment case study, nutrition assessment case study, write report based case study, financial management ethical issues case study, project management ford motor case study, report based case study, management goal setting case study

Om arbejdsgiveren:
( 3 bedømmelser ) singapore, Singapore

Projekt ID: #15572939

19 freelancere byder i gennemsnit $61 på dette job


Hi Hope you are doing well I have gone through attached files. I would love to help you in writing management report. I have solved various case studies on different topics for my clients. I hold a PhD in Managem Flere

$100 SGD in 10 dage
(438 bedømmelser)

STRATEGIC MANAGEMENT EXPERT adherence to guideline exemplary report Relevant Skills and Experience completed 100 similar projects Proposed Milestones $60 SGD - bid

$60 SGD in 3 dage
(1371 bedømmelser)
$42 SGD in 10 dage
(434 bedømmelser)

Reward Management report---Assessment Case Study Relevant Skills and Experience Business Analysis, Project Management, Report Writing, Research, Research Writing Proposed Milestones $91 SGD - .

$91 SGD in 2 dage
(330 bedømmelser)

Hi there, I will help you in writing your report related to management . Relevant Skills and Experience I have done PhD in Management and been working as an academic writer and research analyst since last 6 years. Pr Flere

$42 SGD in 10 dage
(141 bedømmelser)

I have 6 yrs of experience in academic research & article writing. I aim to deliver best quality reports on time. Client feedback/reviews of my past work say about it, please share project details. Relevant Skills and Flere

$58 SGD in 2 dage
(154 bedømmelser)
$42 SGD in 10 dage
(310 bedømmelser)

Hello, how are you? I have read the details provided, but please contact me so that we can discuss more on the project. I don't outsource like most people do ensuring quality work on time Relevant Skills and Experien Flere

$65 SGD in 2 dage
(221 bedømmelser)
$83 SGD in 10 dage
(173 bedømmelser)

Hello, I am a professional academic writer and researcher. I have done several similar task and promise to deliver excellent report on this assignment. I will complete your task within the assigned deadline. If you nee Flere

$56 SGD in 2 dage
(133 bedømmelser)

I have briefly read the description on IOS/android/web development, and I can deliver as per the requirements however I need us to discuss for more clarity on the details, deadline and budget as well. Relevant Skills Flere

$42 SGD in 10 dage
(93 bedømmelser)

expert in research writing and technical writing and have done many similar projects, can complete it on time with good quality

$66 SGD in 3 dage
(103 bedømmelser)

Dear Client as pertains to this project Kindly be assured of • Exceptional quality work • 100% original & plagiarism free work • Constant Communication • Prompt delivery Relevant Skills and Experience 7+ yrs experienc Flere

$60 SGD in 10 dage
(143 bedømmelser)

I am well versed in Academic & Research Writing.I am reliable and I assure you constant updates and will revise it until it’s to your satisfaction. I assure you zero plagiarism Relevant Skills and Experience Research Flere

$66 SGD in 3 dage
(68 bedømmelser)

Hello, friend, it's awesome to see you reading my proposal. I am new to this site and can be the best for you if I get a chance. Regarding the project, I have checked your project details on this report. I have some q Flere

$42 SGD in 10 dage
(15 bedømmelser)

I am expert research writer. I can handle and deliver original contents fulfilling complete criteria. Dont worry about my 3 reviews I am experienced writer Relevant Skills and Experience Research Writer Proposed Mil Flere

$111 SGD in 2 dage
(61 bedømmelser)

Why? Why? why don't you award the project to me ?I really want to get this project. If you can, please contact me and let me know how much your budget is, and I'll try my best to offer you the best price.I will do my b Flere

$42 SGD in 10 dage
(10 bedømmelser)

management report providing Daphne with a critical evaluation of individual performance related pay (IPRP) Relevant Skills and Experience Business Analysis, Project Management, Report Writing, Research, Research Writi Flere

$70 SGD in 2 dage
(3 bedømmelser)

Hi, I have 8 years experience in (Business Analysis, Project Management, Report ). I will provide you work according to your requirement. I am available every day (12 hours IST ). Relevant Skills and Experience Busi Flere

$19 SGD in 4 dage
(1 bedømmelse)