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Experienced VA/Social Media Assist to join our team

We are looking for a part-time Virtual Assistant to support our wellness mission and help every single person we touch feel delighted about their experience with us. An interest in mental health, psychology, and/or transformation is highly desired but not necessary.

You must be flexible and available and able to work in the Eastern Standard Timezone (USA). The selected representative will work up to 10 hours per week initially and up to 20+ hours per week during the pre-launch/launch of a course.

You will work with our existing team to act as a liaison, provide product/service information and make each contact feel heard. You will positively represent our brand and our programs, showing empathy with customers and addressing each question or concern thoroughly while keeping the company’s best interest in mind.

You approach every contact with a white-glove level of care and follow through. You recognize that customer service representatives are often the first direct contact customers have with a company, and that accurate and clear communication is critical for the customer relationship. You are skilled at sussing out what a customer (or potential customer) needs and create confidence, clearing the path to sale or resolution. You are genuinely excited to help people improve their lives.

You are not afraid of technology. You are able to manage a large volume of incoming customer service inquiries (emails / live chats/comments) with kindness, accuracy, and efficiency. You’re organized and detail-oriented, not afraid to problem-solve and dig to find the right answer, and you know how to be successful while working remotely. You follow communication procedures; guidelines and policies; tag and file correspondence accurately and escalate issues appropriately. Your writing skills are impeccable.

What It Takes

● Read above!

● Proven customer support experience via email and live chat

● Availability and schedule flexibility

● 2 years experience in customer or client support

● Familiarity with CRM systems and practices; comfort level with other technology

● Strong writing and grammar skills

● The ability to interpret customer intentions, despite what they are asking/saying

● Excellent communication and presentation skills

● Thoroughness in responding to multiple issues per contact

● Ability to prioritize and manage time effectively

● Skill with troubleshooting and self-directed research

● Your own computer set up in a private and quiet space, with a fast and trustworthy internet

connection

We’d Also Love to See

● Zendesk experience

● Ontraport experience

● WordPress experience

● Zoom Webinar experience

● Social media customer service experience (primarily with FB groups, FB bots, Instagram) and scheduling/posting to FB, Twitter, and Instagram

● Comfort with Google Business Suite / cloud-based documents

How we roll

● Be part of a team that positively impacts people's lives

● This is an independent contractor position

● This is a virtual position working with our remote team, sometimes on video. You must have a

private, quiet workspace and a stable internet connection

● International candidates with impeccable written & spoken English are encouraged to apply keeping in mind that we are based in the United States, Eastern Standard Time Zone.

Evner: Marketing på Sociale Medier, Facebook Marketing, Virtuel Assistent, Research Writing, Twitter

Om arbejdsgiveren:
( 0 bedømmelser ) New York, United States

Projekt ID: #20085357

27 freelancere byder i gennemsnit $29/time for dette job

gregorybair

Hello, I believe that your project has many aspects, and a chat would be best suited to address you project needs. I work diligently to provide the best insights for building your individualized customer base, expandi Flere

$25 USD / time
(118 bedømmelser)
8.2
saminakiran2

Hi,i would like to be considered for your writing project.I am a professional research writer with over 6 years of experience in providing high quality and plagiarism free work.I am well versed in evaluation of studie Flere

$100 USD / time
(280 bedømmelser)
7.5
Technolinks

Hello, Greetings from #TLN. I'm a highly motivated internet marketing professional offering several years of experience in advertising on a multitude of digital platforms and social media networks. Creativity, the Flere

$20 USD / time
(60 bedømmelser)
6.1
bapitikader

Hi, I am Social Media Marketing expert.I read your project details carefully. I can do your work perfectly. Expertness and honesty are my goals. I am doing all kind of social media marketing. Especially I have more Flere

$15 USD / time
(63 bedømmelser)
5.4
relharissi

I am a versatile Digital Marketer certified in Social Media Marketing from the Silicon Valley with a proven record of driving: ✅ Lead generation ✅ Drive up PPC ✅ Brand awarness ✅ Revenu gains Through intelligent Flere

$20 USD / time
(10 bedømmelser)
3.2
pledres

Hello! Good day! I have carefully read your post and I am an experienced Virtual Assistant. In the past, I have been a Social Media Marketer and managed atleast 15 different social media accounts for marketing purpo Flere

$15 USD / time
(2 bedømmelser)
2.5
Atiqurrahman24k3

hello sir i am professional social media marketer google adword Facebook Marketing expert i can boost your video,picture & banner adds by your targeted country on google ads campaigning and Facebook ads campaigning Flere

$200 USD / time
(1 bedømmelse)
1.2
plabonlancer

Hello there, I am interested to do this project for you. I am capable with your requirements, Let's discuss. I need work and flexible on hourly rate. * available for long term relationship * easy and fresh wo Flere

$15 USD / time
(0 bedømmelser)
0.0
brunahmachado01

Hello Sir, I am very interested in your project. I have experienced as VA for more than two years. I am good at answering emails professionally and dealing with customers. I also have a degree in Management. Kind Flere

$20 USD / time
(0 bedømmelser)
0.0
Elena86A

Hello there, I thought twice before bidding. I have read carefully through your project. A little bit about me..I'm Romanian, I have been working as a nurse in the UK, I am back to România to look after my kids ( I am Flere

$16 USD / time
(0 bedømmelser)
0.0
SorinOlteanu1986

Hello, My name is Sorin. I have a lot of Experience in Customer Support and Customer Service. You can view my Linkedin profile by going to [login to view URL] I'm interested in knowing Flere

$15 USD / time
(0 bedømmelser)
0.0
M1357911

Hello, I'm interested in the proposal. Please kindly check my profile for further details. Thanks, Marian C.

$20 USD / time
(0 bedømmelser)
0.0
saubhagyamweb

Hello, We're SAUBHAGYAM, a Web and Mobile App development company based in India. Corporate profile: [login to view URL] Portfolio: [login to view URL] We've industry proven expertise in developing trendy, inno Flere

$20 USD / time
(0 bedømmelser)
0.0
Sana167202

hi dear ! Clinical Psychologist is here. I have read the details of your project, it is quite interesting. [login to view URL] 7 years of expertise in runing clinic and working with mental health issues. I would lyk to work with yo Flere

$16 USD / time
(0 bedømmelser)
0.0
valeriapatino

Hello! I would love to join your team. Would you hire me? I'm a Personal Assistant and Social Media Manager with over two years of experience. Within these last few years I have worked with clients from both Europe, Flere

$15 USD / time
(0 bedømmelser)
0.0
dhirajta11

I am an Economics and management graduate and have over 10 years of experience in Project Management, VA, Admin and a Customer Service Expert in different office settings and virtually to help companies succeed in thei Flere

$18 USD / time
(0 bedømmelser)
0.0
nsahotra

Dear Please accept this as my application for the position of freelance VA with Peace, Love & Tambourines. From this year, I have been building my online presence to work independently. Looking through the requirement Flere

$25 USD / time
(2 bedømmelser)
0.2
mariamonta

Good day! I have all the qualities you've been looking for. I've been doing that for more than 3 years. I hope you consider my bid. Looking forward in hearing from you.

$25 USD / time
(0 bedømmelser)
0.0
farouky146

working as social worker as free lancer and this is my Social Worker Responsibilities Assisting clients in receiving services by telephone and in person. Getting clients involved in beneficial activities. Assessing cli Flere

$35 USD / time
(0 bedømmelser)
0.0
EvaKareti

Hello, I have 3 years experience working as a customer care and virtual assistant. I am fluent in English written and spoken and understand how to use online communication and working tools such as online chat, Skype, Flere

$17 USD / time
(0 bedømmelser)
0.0