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Service Quality Manager to drive customer satisfaction.

We are a global team of software development professionals serving customers worldwide.

The role:

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You will contact our customers on a scheduled basis to track their perception of how we are delivering their software development projects.

Why do we do this?

- to identify problems early,

- to be able to see ourselves from our customers' perspective,

- to improve our customers' perception of our service, and

- to win more projects.

You must:

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- speak fluent English, be well-spoken, and communicate well,

- be credible, consistent, and disciplined,

- be meticulous and observant, and

- be ethical, effective, and resilient.

This project will be ongoing. We are looking for availability 10 - 20 hours per week.

** no agencies please **

To be considered, you **must** include answers to the following questions in your response:

a) Why are you a good fit for this role?

b) Have you successfully fulfilled a similar role in the past? If yes, please provide some details.

c) Are you an individual or a team?

(** no agencies or teams, please **)

d) How many hours per day are you available?

(** should be 2 - 4 hours per day, ideally**)

e) Will you be prepared to run the freelancer desktop time tracker while working on the project?

(**REQUIRED**)

f) Do you have any questions about the role?

(Please note that if you don't respond to the above questions, we will ignore your response; we need these answers to help filter applications quickly. We appreciate your understanding!)

Færdigheder: Remote Quality Audit, Kundeservice

Om klienten:
( 21 bedømmelser ) BOADILLA DEL MONTE, Spain

Projekt ID: #34832906