Client Support Project

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Ticket Management System

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TECHNOLOGYES and REPOSITARIES

Repo 1. Mobile APP Flutter (for Android and IOS)

Repo 2. API (Backend) Python

Repo 3 WebAdmin Front-End ReactJS/NextJS

Repo 4 WebClient Front-End ReactJS/NextJS

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User Management

User Registration

Apply registration Reques via Web or Mobile

[by Facebook, by Gmail or by Phne)

If by Phone

(Inpust {UserID(check uniqueness), FullName, Password)

In All Type Registration a Referal code is there (ReferalCode Optional: previous user code)

User Verification

Admin View all Applied users and Compare Clients detail(email/mobileno) and Verify the User

Ticket Management

Valid User Logged in the Portal and Can Post their Problems

ProblemID, Date (Auto)

Problem Title

Problem Description

Image(s)/Vedio(s)

Problem Category (1:Troubleshoot, 2:Update, 3:NewFeature) //comes from ta table

RecordedBy (registered user)

Agent Admin (here in Office)

Views those Tickes

Assigns to other Agents and Transfer to Othere agent till it SOLVED/RESOLVED

Schema like this:

tl_id Number(AutoIncrement)

tl_dated Number(FK tbl_dates),

tl_remarks Text(200),

tl_pic_vedio Text(100), //Google Bucket Path (Multiple Pic/Vedio may issued)

//PicAddress Comma, Comma le Parsing garera rakhne ki)

tl_status Number (FK-tbl_tlstatus[tlstatus_id]),

ticket_transferedto Number (FK-tbl_users[user_no]),

tickettype_id Number (FK-tbl_tickettypes)

dl_dated Number(FK tbl_dates), //If ticket type id is DEADLINE

tl_loggedby Number (FK-tbl_users[user_no]),

Reports

Various Ticket Reports

Verious Performance Report

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All Project Repositories(4 Repositaries)

Must be pussed on Vendors Repo

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- Type of Support Needed:

- Email support

- Phone support

- Live chat support

- Preferred Ticketing System:

- Yes, the client has a preferred ticketing system in place

- Most Common Issues:

- Technical issues

Ideal Skills and Experience:

- Strong customer support experience

- Proficiency in using the client's preferred ticketing system

- Excellent problem-solving skills for resolving technical issues

- Good communication skills, both written and verbal, for email and phone support

- Familiarity with live chat support tools and techniques

- Ability to handle billing inquiries and product/service inquiries, in addition to technical issues

Python Flutter Next.js PostgreSQL Programming Dart

Projekt ID: #37524265

Om projektet

17 bud Remote projekt Aktiv 1 måned siden

17 freelancere byder i gennemsnit $180 timen for dette job

anupkelkar02

"In my proposal, I'd like to emphasize my extensive experience in Python development, including data analysis, machine learning, etc. I have successfully completed similar projects in the past, which makes me confident Flere

$300 USD in 7 dage
(47 bedømmelser)
6.0
NadMax

Hi. Experienced customer support executive here with 8+ years of hands-on experience. I can assist you with your Client Support Project. To proceed further, I kindly request the following information: 1. Can you provi Flere

$140 USD in 7 dage
(3 bedømmelser)
4.7
rizzikhan175

Hello, I'm an experienced mobile app developer with a proven track record of delivering high-quality iOS and Android applications. I'm excited to collaborate with you on your project and bring your vision to life. My s Flere

$80 USD in 3 dage
(14 bedømmelser)
4.7
PrimoSkill11

Hi there! My name is Maryam and I am an experienced software engineer and writer working with a team of experienced professionals. We understand that you are looking for someone to provide client support, and we would Flere

$30 USD in 2 dage
(1 bedømmelse)
3.3
varunaghara

Hello!! I am a verified mobile developer with more than 5M+ downloads on Android and 60+ apps published to the Google Play Store / App Store. Achievements: 1. Recommended as Expert by the Flutterflow team. 2. Helped Flere

$250 USD in 15 dage
(1 bedømmelse)
1.4
abhiamga

Hello I hope you are doing well! This is Abhishek. This is Abhishek specialized in Software development, Technical Analysis, and IT Client Relationship Manager I am a project leader who does various projects domestic Flere

$99 USD in 5 dage
(0 bedømmelser)
0.0
marslan2201

Hello, I am eager to apply for the Client Support Project. With a strong background in customer support, I bring expertise in email, phone, and live chat support. I am proficient in utilizing preferred ticketing system Flere

$180 USD in 7 dage
(0 bedømmelser)
0.0
ms7620281

Hello, Greetings! I hope you are doing great. I am writing to express my enthusiasm for the opportunity to collaborate on this project. With over 12 years of dedicated experience in the field, I bring a wealth of exper Flere

$250 USD in 7 dage
(0 bedømmelser)
0.0